No membership card or responses

Heli Rescue Plus is a waste of time and money. For the past few months I've been diligently paying the monthly fee for a service I could not use. My membership card is still not delivered nor are my policy documents. They do not respond in writing to inquiries and insist that you repeat your ID to several operators in one call. I want this policy cancelled and confirmation of this other than ***. I also want a refund of the money I paid for services that I could not use even if I wanted to.