VM
Vusi M
1 reviews | Active since Oct 2013
20 Aug 2020, 07:38
No feedback to my claim
Good day
I submitted a claim for dents on the 27July2020 until today I’ve not gotten any type of feedback or any correspondence regarding the submission.
Worse I was not even told the claim has been acknowledged or what.
I called last week after holding for almost an hour I was told to email ***, I did that and still no feedback or anything regarding my claim.
It’s the 20 August 2020 still haven’t had feedback.
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
20 Aug 2020, 12:38Hi Vusi, We're sorry to hear about your difficulty in trying to resolve the issue regarding your claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you today.
The Unlimited's reply20 Aug 2020, 12:38
Official
Hi Vusi, We're sorry to hear about your difficulty in trying to resolve the issue regarding your claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you today.
The Unlimited's replyOfficial
20 Aug 2020, 18:54 Hi Vusi, Thank you so much for taking our call today and for giving us the opportunity to assist you. Once again we're sorry for the experience that you had with us, we're happy that your claim has been approved.
The Unlimited's reply20 Aug 2020, 18:54
Official
Hi Vusi, Thank you so much for taking our call today and for giving us the opportunity to assist you. Once again we're sorry for the experience that you had with us, we're happy that your claim has been approved.
VM
Vusi M's updateReviewer Update
15 Oct 2020, 19:07Yes I was contacted by your claims department Thembi she explained things to me and told me the claim is closed from her side, and that Linda Pretorious the branch manager from the Hatfied branch will be in contact to resolve the issue regarding my refund however I still have not had any contact from the branch regarding when my money will be back to my account and no one has called me to tell me when will I get my money back exactly.
VM
Vusi M's update15 Oct 2020, 19:07
Reviewer Update
Yes I was contacted by your claims department Thembi she explained things to me and told me the claim is closed from her side, and that Linda Pretorious the branch manager from the Hatfied branch will be in contact to resolve the issue regarding my refund however I still have not had any contact from the branch regarding when my money will be back to my account and no one has called me to tell me when will I get my money back exactly.
The Unlimited's replyOfficial
15 Oct 2020, 19:58Hi Vusi,
Thank you for bringing this our attention. We would like the opportunity to investigate the matter as to why you haven`t been refunded. One of our team members will be contacting you tomorrow to assist you efficiently.
Thank you for bringing this our attention. We would like the opportunity to investigate the matter as to why you haven`t been refunded. One of our team members will be contacting you tomorrow to assist you efficiently.
The Unlimited's reply15 Oct 2020, 19:58
Official
Hi Vusi,
Thank you for bringing this our attention. We would like the opportunity to investigate the matter as to why you haven`t been refunded. One of our team members will be contacting you tomorrow to assist you efficiently.
Thank you for bringing this our attention. We would like the opportunity to investigate the matter as to why you haven`t been refunded. One of our team members will be contacting you tomorrow to assist you efficiently.
The Unlimited's replyOfficial
16 Oct 2020, 15:21Hi Vusi,
Thank you for bringing this our attention. We would like the opportunity to investigate the matter as to why you haven`t been refunded. One of our team members will be contacting you tomorrow to assist you efficiently.
Thank you for bringing this our attention. We would like the opportunity to investigate the matter as to why you haven`t been refunded. One of our team members will be contacting you tomorrow to assist you efficiently.
The Unlimited's reply16 Oct 2020, 15:21
Official
Hi Vusi,
Thank you for bringing this our attention. We would like the opportunity to investigate the matter as to why you haven`t been refunded. One of our team members will be contacting you tomorrow to assist you efficiently.
Thank you for bringing this our attention. We would like the opportunity to investigate the matter as to why you haven`t been refunded. One of our team members will be contacting you tomorrow to assist you efficiently.