No feedback, repetitive transferring of phonecalls

I subscribed for scratch and dent for my vehicle at The Unlimited.

Firstly, the deductions are not according to what I stated and get deducted much earlier.

Secondly, it is required of me to phone the call centre in order to find out by which company I can claim for my scratch and dent. When I phone I keep getting transferred to different departments. Why not have a website that can do this?

And while I am at it, I keep receiving phone calls from your call centre for new policies however I am still struggling to claim for my first policy.

I have sent an email in June and September and have received NO feedback despite getting a reference number, so what is the point?

I would advise everyone to first do their research before subscribing to something like this!!!