No feedback on claim

Since Dec 2023 I have been unsuccessfully trying to have my claim approved. First there was constant miscommunication between the repairer and The Unlimited. Eventually I managed to submit the required documentation, only for the claim to be rejected as the quotation provided exceeded the insured value. I then resubmitted the revised quotation 2 weeks ago, but still feedback. I then called the Underwriters to follow up only to be told that my email was supposedly never received, even though I receive an email auto response and acknowledgment. I have once again submitted the required documents via WhatApp on ***. It would be helpful if regular feedback is provided to the claimant the same way OUTsurance deals with their claims, but I suppose it is too much to expect in this instance. I constantly have to call in to get an update, if any. Extremely pathetic service!!!