DJ
DEBBIE J
1 reviews | Active since Mar 2014
07 Jul 2021, 20:05
No feedback on a ********** matter
Good day I have never heard of The Unlimited Family before. Surprisingly 2 unauthorized debit orders went off my account. I was then advised that they are unable to cancel the 2nd debit order as I'm not the policy holder, but my account was used. No further feedback is being provided by them. Consultants Mohamed and Sne extremely poor service.
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The Unlimited's replyOfficial
08 Jul 2021, 16:31Hi Debbie,
Thank you for using this platform to alert us about what has occurred. We understand the severity of this matter and we must apologise for not getting back you after our call on the 01/07/2021. Kindly note that both the policies which were linked to your banking details have been cancelled. We’ve sent proof of this to your personal email address. Please note that due to you reversing the debit orders, we’re unable to assist you with a refund. We’re a registered financial services provider and we must at all times maintain the strictest ethics and values. In our world, the agent’s doings is an integrity breach and therefore, we’ll be dealing with the individual responsible for this dishonestly. At The Unlimited, we’re ‘unafraid’ to admit when we’re wrong and we’d like to humbly apologise for any inconvenience or frustration this matter may have caused you.
Thank you for using this platform to alert us about what has occurred. We understand the severity of this matter and we must apologise for not getting back you after our call on the 01/07/2021. Kindly note that both the policies which were linked to your banking details have been cancelled. We’ve sent proof of this to your personal email address. Please note that due to you reversing the debit orders, we’re unable to assist you with a refund. We’re a registered financial services provider and we must at all times maintain the strictest ethics and values. In our world, the agent’s doings is an integrity breach and therefore, we’ll be dealing with the individual responsible for this dishonestly. At The Unlimited, we’re ‘unafraid’ to admit when we’re wrong and we’d like to humbly apologise for any inconvenience or frustration this matter may have caused you.
The Unlimited's reply08 Jul 2021, 16:31
Official
Hi Debbie,
Thank you for using this platform to alert us about what has occurred. We understand the severity of this matter and we must apologise for not getting back you after our call on the 01/07/2021. Kindly note that both the policies which were linked to your banking details have been cancelled. We’ve sent proof of this to your personal email address. Please note that due to you reversing the debit orders, we’re unable to assist you with a refund. We’re a registered financial services provider and we must at all times maintain the strictest ethics and values. In our world, the agent’s doings is an integrity breach and therefore, we’ll be dealing with the individual responsible for this dishonestly. At The Unlimited, we’re ‘unafraid’ to admit when we’re wrong and we’d like to humbly apologise for any inconvenience or frustration this matter may have caused you.
Thank you for using this platform to alert us about what has occurred. We understand the severity of this matter and we must apologise for not getting back you after our call on the 01/07/2021. Kindly note that both the policies which were linked to your banking details have been cancelled. We’ve sent proof of this to your personal email address. Please note that due to you reversing the debit orders, we’re unable to assist you with a refund. We’re a registered financial services provider and we must at all times maintain the strictest ethics and values. In our world, the agent’s doings is an integrity breach and therefore, we’ll be dealing with the individual responsible for this dishonestly. At The Unlimited, we’re ‘unafraid’ to admit when we’re wrong and we’d like to humbly apologise for any inconvenience or frustration this matter may have caused you.