PP
Pinkie P
1 reviews | Active since Aug 2021
01 Sept 2021, 22:36
No empathy! Poor Service!
It is quite a painful experience having to log a claim after an accident hoping to get money to finance your medication and other procedures with no luck, instead you keep requesting us to send through the same documents over and over. You guys make everything worse. I'm struggling to get my mom the best medical care after he accident because you are delaying the process and we have ran out of funds and medical aid. I doubt you even have empathy, you are all about maximizing profits and do not care about people. Funny enough you do not miss a day for collecting her money. I have been hearing stories about you. Now I can attest how awful your services are.
Helpful (0)
Replies (9)0
Replies (9)
The Unlimited's replyOfficial
02 Sept 2021, 12:56Hi Pinkie,
It’s heart breaking for us to read through your review. We’re deeply sorry to learn that your lovely mother was involved in an accident and we pray for her mental and physical health as she recovers from this awful ordeal. Embedded in the DNA of who we are, our vision inspires us to always value people over profit. We’d like you to know that we love your mother deeply and we sincerely apologise if your claims process had led you to believe that we don’t care for her. Kindly note that we attempted to contact you today so that we could discuss your claim and unfortunately, you were unable to take our call as you were driving. When you’re available to chat to us, please pop us a message below and we’ll call you back.
It’s heart breaking for us to read through your review. We’re deeply sorry to learn that your lovely mother was involved in an accident and we pray for her mental and physical health as she recovers from this awful ordeal. Embedded in the DNA of who we are, our vision inspires us to always value people over profit. We’d like you to know that we love your mother deeply and we sincerely apologise if your claims process had led you to believe that we don’t care for her. Kindly note that we attempted to contact you today so that we could discuss your claim and unfortunately, you were unable to take our call as you were driving. When you’re available to chat to us, please pop us a message below and we’ll call you back.
The Unlimited's reply02 Sept 2021, 12:56
Official
Hi Pinkie,
It’s heart breaking for us to read through your review. We’re deeply sorry to learn that your lovely mother was involved in an accident and we pray for her mental and physical health as she recovers from this awful ordeal. Embedded in the DNA of who we are, our vision inspires us to always value people over profit. We’d like you to know that we love your mother deeply and we sincerely apologise if your claims process had led you to believe that we don’t care for her. Kindly note that we attempted to contact you today so that we could discuss your claim and unfortunately, you were unable to take our call as you were driving. When you’re available to chat to us, please pop us a message below and we’ll call you back.
It’s heart breaking for us to read through your review. We’re deeply sorry to learn that your lovely mother was involved in an accident and we pray for her mental and physical health as she recovers from this awful ordeal. Embedded in the DNA of who we are, our vision inspires us to always value people over profit. We’d like you to know that we love your mother deeply and we sincerely apologise if your claims process had led you to believe that we don’t care for her. Kindly note that we attempted to contact you today so that we could discuss your claim and unfortunately, you were unable to take our call as you were driving. When you’re available to chat to us, please pop us a message below and we’ll call you back.
PP
Pinkie P's updateReviewer Update
03 Sept 2021, 20:27Please revert back to us. We waited the whole day today and we did not receive a call as the last agent promised.
PP
Pinkie P's update03 Sept 2021, 20:27
Reviewer Update
Please revert back to us. We waited the whole day today and we did not receive a call as the last agent promised.
The Unlimited's replyOfficial
04 Sept 2021, 11:09Hi Pinkie,
Thank you for getting back to us. Kindly remember that we were awaiting a reply from you stating that we could reach out to you again. Please note that our claims department is closed on weekends. A member from our team will contact you again on Monday morning.
Thank you for getting back to us. Kindly remember that we were awaiting a reply from you stating that we could reach out to you again. Please note that our claims department is closed on weekends. A member from our team will contact you again on Monday morning.
The Unlimited's reply04 Sept 2021, 11:09
Official
Hi Pinkie,
Thank you for getting back to us. Kindly remember that we were awaiting a reply from you stating that we could reach out to you again. Please note that our claims department is closed on weekends. A member from our team will contact you again on Monday morning.
Thank you for getting back to us. Kindly remember that we were awaiting a reply from you stating that we could reach out to you again. Please note that our claims department is closed on weekends. A member from our team will contact you again on Monday morning.
The Unlimited's replyOfficial
06 Sept 2021, 10:23Hi Pinkie,
We hope that you had a good weekend. Our team has been trying to get in touch with you again and unfortunately, your phone was unanswered. Please tell us what time you’ll be available to take our call today or you can contact us on ***.
We hope that you had a good weekend. Our team has been trying to get in touch with you again and unfortunately, your phone was unanswered. Please tell us what time you’ll be available to take our call today or you can contact us on ***.
The Unlimited's reply06 Sept 2021, 10:23
Official
Hi Pinkie,
We hope that you had a good weekend. Our team has been trying to get in touch with you again and unfortunately, your phone was unanswered. Please tell us what time you’ll be available to take our call today or you can contact us on ***.
We hope that you had a good weekend. Our team has been trying to get in touch with you again and unfortunately, your phone was unanswered. Please tell us what time you’ll be available to take our call today or you can contact us on ***.
PP
Pinkie P's updateReviewer Update
06 Sept 2021, 19:01My primary number is ***. My mom's numbers are *** and ***. When you called I was driving from work to home. We will await your call tomorrow.
PP
Pinkie P's update06 Sept 2021, 19:01
Reviewer Update
My primary number is ***. My mom's numbers are *** and ***. When you called I was driving from work to home. We will await your call tomorrow.
The Unlimited's replyOfficial
06 Sept 2021, 19:33 Hi Pinkie,
Thank you for your prompt reply. We’ll be in touch with you bright and early tomorrow morning.
Thank you for your prompt reply. We’ll be in touch with you bright and early tomorrow morning.
The Unlimited's reply06 Sept 2021, 19:33
Official
Hi Pinkie,
Thank you for your prompt reply. We’ll be in touch with you bright and early tomorrow morning.
Thank you for your prompt reply. We’ll be in touch with you bright and early tomorrow morning.
The Unlimited's replyOfficial
07 Sept 2021, 20:00Hi Pinkie,
We hope that you’re doing well. During our call with you earlier today, you informed us that you were on the road and unable to talk to us regarding your claim. Kindly note that we attempted to contact you again this evening and unfortunately, your phone sent us straight to your voicemail box. When you have time to chat to us tomorrow, please pop us a reply and we’ll call you back.
We hope that you’re doing well. During our call with you earlier today, you informed us that you were on the road and unable to talk to us regarding your claim. Kindly note that we attempted to contact you again this evening and unfortunately, your phone sent us straight to your voicemail box. When you have time to chat to us tomorrow, please pop us a reply and we’ll call you back.
The Unlimited's reply07 Sept 2021, 20:00
Official
Hi Pinkie,
We hope that you’re doing well. During our call with you earlier today, you informed us that you were on the road and unable to talk to us regarding your claim. Kindly note that we attempted to contact you again this evening and unfortunately, your phone sent us straight to your voicemail box. When you have time to chat to us tomorrow, please pop us a reply and we’ll call you back.
We hope that you’re doing well. During our call with you earlier today, you informed us that you were on the road and unable to talk to us regarding your claim. Kindly note that we attempted to contact you again this evening and unfortunately, your phone sent us straight to your voicemail box. When you have time to chat to us tomorrow, please pop us a reply and we’ll call you back.
The Unlimited's replyOfficial
08 Sept 2021, 15:51Hi Pinkie,
Thank you so much for having a chat with us this afternoon. Your claim is in it's final stage, and we’ll be contacting you before close of business tomorrow to provide you with feedback regarding the outcome. We’re deeply sorry for the difficulties you experienced during the claims process and we’re truly thankful for your continued patience and understanding.
Thank you so much for having a chat with us this afternoon. Your claim is in it's final stage, and we’ll be contacting you before close of business tomorrow to provide you with feedback regarding the outcome. We’re deeply sorry for the difficulties you experienced during the claims process and we’re truly thankful for your continued patience and understanding.
The Unlimited's reply08 Sept 2021, 15:51
Official
Hi Pinkie,
Thank you so much for having a chat with us this afternoon. Your claim is in it's final stage, and we’ll be contacting you before close of business tomorrow to provide you with feedback regarding the outcome. We’re deeply sorry for the difficulties you experienced during the claims process and we’re truly thankful for your continued patience and understanding.
Thank you so much for having a chat with us this afternoon. Your claim is in it's final stage, and we’ll be contacting you before close of business tomorrow to provide you with feedback regarding the outcome. We’re deeply sorry for the difficulties you experienced during the claims process and we’re truly thankful for your continued patience and understanding.
The Unlimited's replyOfficial
09 Sept 2021, 12:26Hi Pinkie,
Thank you for being gracious towards us and for granting us the opportunity to discuss your claim today. As our team member informed you, your claim has been settled and the payment has been processed accordingly. The funds will take 24-48 hours to reflect in your bank account. We understand that the claims process wasn't smooth for you and we're genuinely sorry once again for the experience you've had with us.
Thank you for being gracious towards us and for granting us the opportunity to discuss your claim today. As our team member informed you, your claim has been settled and the payment has been processed accordingly. The funds will take 24-48 hours to reflect in your bank account. We understand that the claims process wasn't smooth for you and we're genuinely sorry once again for the experience you've had with us.
The Unlimited's reply09 Sept 2021, 12:26
Official
Hi Pinkie,
Thank you for being gracious towards us and for granting us the opportunity to discuss your claim today. As our team member informed you, your claim has been settled and the payment has been processed accordingly. The funds will take 24-48 hours to reflect in your bank account. We understand that the claims process wasn't smooth for you and we're genuinely sorry once again for the experience you've had with us.
Thank you for being gracious towards us and for granting us the opportunity to discuss your claim today. As our team member informed you, your claim has been settled and the payment has been processed accordingly. The funds will take 24-48 hours to reflect in your bank account. We understand that the claims process wasn't smooth for you and we're genuinely sorry once again for the experience you've had with us.