MB
Miles B

1 reviews | Active since Mar 2011

01 Nov 2023, 18:07

No communication. Unable to process claim

Been trying to register claims on my vehicles, got the sms from them with the instructions on how to register a claim. So I did just that. The mail was sent on the 19/10/2023 followed up again on 29/10/2023 still no reply. Why do I need to complain about this each and every time

0
Replies (2)
The Unlimited
The Unlimited's reply02 Nov 2023, 08:47
Official
 Hi Imile.  Thank you for bringing this to our attention. We’re so sorry to have caused you frustration.  You're a valued member of our family, we're here to help and make this right for you. A claims specialist will reach out to you today. 
The Unlimited
The Unlimited's reply02 Nov 2023, 16:47
Official
 Hi Imile. 

Thanks for taking our call and for allowing us to finalise your claim. The authorisation has been emailed to you. 

Thank you for your patience and for your feedback. It's customers like you that help us to do better every day.