AS
Alfred S
1 reviews | Active since Nov 2020
22 Feb 2022, 15:14
No communication or Updates about my case
I'm still waiting for feedback until today, they have sent an assessor but still there's no communication. I have to do a follow up and still don't get any response
Helpful (0)
Replies (10)0
Replies (10)
The Unlimited's replyOfficial
22 Feb 2022, 16:06Hi Alfred,
Thank you so much for expressing your dissatisfaction with our service. We’re terribly sorry that it has come to a point whereby you’ve had to post on this platform, in order to get our attention. You deserve better from us, your trusted family. Please note that we’ll be contacting you this afternoon to provide you with an update regarding your claim.
Thank you so much for expressing your dissatisfaction with our service. We’re terribly sorry that it has come to a point whereby you’ve had to post on this platform, in order to get our attention. You deserve better from us, your trusted family. Please note that we’ll be contacting you this afternoon to provide you with an update regarding your claim.
The Unlimited's reply22 Feb 2022, 16:06
Official
Hi Alfred,
Thank you so much for expressing your dissatisfaction with our service. We’re terribly sorry that it has come to a point whereby you’ve had to post on this platform, in order to get our attention. You deserve better from us, your trusted family. Please note that we’ll be contacting you this afternoon to provide you with an update regarding your claim.
Thank you so much for expressing your dissatisfaction with our service. We’re terribly sorry that it has come to a point whereby you’ve had to post on this platform, in order to get our attention. You deserve better from us, your trusted family. Please note that we’ll be contacting you this afternoon to provide you with an update regarding your claim.
The Unlimited's replyOfficial
22 Feb 2022, 19:03Hi Alfred,
Kindly note that we’ve made multiple attempts to reach you, however, they’ve all been unsuccessful. Please may you provide us with a convenient time to contact you between the hours of 08:00AM-5:00PM tomorrow.
Kindly note that we’ve made multiple attempts to reach you, however, they’ve all been unsuccessful. Please may you provide us with a convenient time to contact you between the hours of 08:00AM-5:00PM tomorrow.
The Unlimited's reply22 Feb 2022, 19:03
Official
Hi Alfred,
Kindly note that we’ve made multiple attempts to reach you, however, they’ve all been unsuccessful. Please may you provide us with a convenient time to contact you between the hours of 08:00AM-5:00PM tomorrow.
Kindly note that we’ve made multiple attempts to reach you, however, they’ve all been unsuccessful. Please may you provide us with a convenient time to contact you between the hours of 08:00AM-5:00PM tomorrow.
AS
Alfred S's updateReviewer Update
22 Feb 2022, 19:25I was out of the Province and the reception was very bad you can call me tomorrow anytime
AS
Alfred S's update22 Feb 2022, 19:25
Reviewer Update
I was out of the Province and the reception was very bad you can call me tomorrow anytime
The Unlimited's replyOfficial
22 Feb 2022, 20:01Hi Alfred,
Thank you for your prompt reply. We'll touch base with you bright and early tomorrow morning.
Thank you for your prompt reply. We'll touch base with you bright and early tomorrow morning.
The Unlimited's reply22 Feb 2022, 20:01
Official
Hi Alfred,
Thank you for your prompt reply. We'll touch base with you bright and early tomorrow morning.
Thank you for your prompt reply. We'll touch base with you bright and early tomorrow morning.
The Unlimited's replyOfficial
23 Feb 2022, 16:14Hi Alfred,
Thank you for your time on the phone earlier today. Please note that we’re unable to finalise your claim until it’s undergone a thorough assessment. Your assessment is taking us a bit longer than expected as there is an investigation that we need to undertake. We understand that you’re frustrated as it is, however, we kindly ask that you bear with us. We’ll contact you in 24-48 working hours to provide you with feedback regarding the outcome of your claim.
Thank you for your time on the phone earlier today. Please note that we’re unable to finalise your claim until it’s undergone a thorough assessment. Your assessment is taking us a bit longer than expected as there is an investigation that we need to undertake. We understand that you’re frustrated as it is, however, we kindly ask that you bear with us. We’ll contact you in 24-48 working hours to provide you with feedback regarding the outcome of your claim.
The Unlimited's reply23 Feb 2022, 16:14
Official
Hi Alfred,
Thank you for your time on the phone earlier today. Please note that we’re unable to finalise your claim until it’s undergone a thorough assessment. Your assessment is taking us a bit longer than expected as there is an investigation that we need to undertake. We understand that you’re frustrated as it is, however, we kindly ask that you bear with us. We’ll contact you in 24-48 working hours to provide you with feedback regarding the outcome of your claim.
Thank you for your time on the phone earlier today. Please note that we’re unable to finalise your claim until it’s undergone a thorough assessment. Your assessment is taking us a bit longer than expected as there is an investigation that we need to undertake. We understand that you’re frustrated as it is, however, we kindly ask that you bear with us. We’ll contact you in 24-48 working hours to provide you with feedback regarding the outcome of your claim.
AS
Alfred S's updateReviewer Update
23 Feb 2022, 18:08I have to be frustrated because you "Tyrique Van Der Der Merwe" just called and gave me feedback without facts if you go back to my first message I sent including the email I sent to Joelene you will see and understand what transpired so pls next time when you talk to me make sure you know where you stand. I sent Joelene a recording when I was at Smash Auto Body as I was talking to Anton the manager as he was confirming that they were wrong I must get a quote from Audi then they will rectify their mistake
AS
Alfred S's update23 Feb 2022, 18:08
Reviewer Update
I have to be frustrated because you "Tyrique Van Der Der Merwe" just called and gave me feedback without facts if you go back to my first message I sent including the email I sent to Joelene you will see and understand what transpired so pls next time when you talk to me make sure you know where you stand. I sent Joelene a recording when I was at Smash Auto Body as I was talking to Anton the manager as he was confirming that they were wrong I must get a quote from Audi then they will rectify their mistake
The Unlimited's replyOfficial
23 Feb 2022, 20:00Hi Alfred,
Thank you for being earnest with us. We understand that the conversation you had with our consultant didn’t go as you'd hoped. Please forgive us if this came across as though we don’t have our facts straight. As per our earlier reply, we’ll be contacting you in 24-48 working hours to provide you with feedback regarding the outcome of your claim.
Thank you for being earnest with us. We understand that the conversation you had with our consultant didn’t go as you'd hoped. Please forgive us if this came across as though we don’t have our facts straight. As per our earlier reply, we’ll be contacting you in 24-48 working hours to provide you with feedback regarding the outcome of your claim.
The Unlimited's reply23 Feb 2022, 20:00
Official
Hi Alfred,
Thank you for being earnest with us. We understand that the conversation you had with our consultant didn’t go as you'd hoped. Please forgive us if this came across as though we don’t have our facts straight. As per our earlier reply, we’ll be contacting you in 24-48 working hours to provide you with feedback regarding the outcome of your claim.
Thank you for being earnest with us. We understand that the conversation you had with our consultant didn’t go as you'd hoped. Please forgive us if this came across as though we don’t have our facts straight. As per our earlier reply, we’ll be contacting you in 24-48 working hours to provide you with feedback regarding the outcome of your claim.
AS
Alfred S's updateReviewer Update
15 Mar 2022, 11:45Hi,
I really don't appreciate your work or communication ethics if you going to lure to Smash Auto and not notify me that I'm going to leave my car there then it means now I'm being a stupid out of all this nonsensical that's going and I'm sure I was in a different race this wudve been resolved long ago.
Just because I'm BLACK you taking advantage that there's nothing I'm going to do about you the Unlimited and Smash Autobody. I'm resolving this matter with my own expense and time so I'm going to deal with you in a good and proper way later.
I really don't appreciate your work or communication ethics if you going to lure to Smash Auto and not notify me that I'm going to leave my car there then it means now I'm being a stupid out of all this nonsensical that's going and I'm sure I was in a different race this wudve been resolved long ago.
Just because I'm BLACK you taking advantage that there's nothing I'm going to do about you the Unlimited and Smash Autobody. I'm resolving this matter with my own expense and time so I'm going to deal with you in a good and proper way later.
AS
Alfred S's update15 Mar 2022, 11:45
Reviewer Update
Hi,
I really don't appreciate your work or communication ethics if you going to lure to Smash Auto and not notify me that I'm going to leave my car there then it means now I'm being a stupid out of all this nonsensical that's going and I'm sure I was in a different race this wudve been resolved long ago.
Just because I'm BLACK you taking advantage that there's nothing I'm going to do about you the Unlimited and Smash Autobody. I'm resolving this matter with my own expense and time so I'm going to deal with you in a good and proper way later.
I really don't appreciate your work or communication ethics if you going to lure to Smash Auto and not notify me that I'm going to leave my car there then it means now I'm being a stupid out of all this nonsensical that's going and I'm sure I was in a different race this wudve been resolved long ago.
Just because I'm BLACK you taking advantage that there's nothing I'm going to do about you the Unlimited and Smash Autobody. I'm resolving this matter with my own expense and time so I'm going to deal with you in a good and proper way later.
AS
Alfred S's updateReviewer Update
15 Mar 2022, 13:35I have read all your response from both parties, I will take the car in tomorrow morning and I'm sure I won't hear any funny stories that the unit was replaced or something was done to the car after them. As for the rear right fender that was worked on and now it's giving two colors what must be done about that issue is that also my problem because after their work they said they give one year paint work??? My rear diffuser was also not worked on properly???
I'm sure this will be the last I hear about Smash Auto and mind you, your the one who referred me to them I didn't chose the workshop myself so if my car it's not gona be sorted I'm gona deal with you direct. Then you still recommend Smash Auto Body as an Authorized workshop for Audi Cars???
I'm sure this will be the last I hear about Smash Auto and mind you, your the one who referred me to them I didn't chose the workshop myself so if my car it's not gona be sorted I'm gona deal with you direct. Then you still recommend Smash Auto Body as an Authorized workshop for Audi Cars???
AS
Alfred S's update15 Mar 2022, 13:35
Reviewer Update
I have read all your response from both parties, I will take the car in tomorrow morning and I'm sure I won't hear any funny stories that the unit was replaced or something was done to the car after them. As for the rear right fender that was worked on and now it's giving two colors what must be done about that issue is that also my problem because after their work they said they give one year paint work??? My rear diffuser was also not worked on properly???
I'm sure this will be the last I hear about Smash Auto and mind you, your the one who referred me to them I didn't chose the workshop myself so if my car it's not gona be sorted I'm gona deal with you direct. Then you still recommend Smash Auto Body as an Authorized workshop for Audi Cars???
I'm sure this will be the last I hear about Smash Auto and mind you, your the one who referred me to them I didn't chose the workshop myself so if my car it's not gona be sorted I'm gona deal with you direct. Then you still recommend Smash Auto Body as an Authorized workshop for Audi Cars???
The Unlimited's replyOfficial
15 Mar 2022, 15:27Hi Alfred,
We’re deeply disheartened by your replies. As a business, we’ve unsubscribed from traditional views. We’ve set aside race, religion or societal norms and we continue to treat all our family members as equals. We’re genuinely sorry if the work which was done by our service provider isn’t to your liking. As we’re dedicated to 100% customer satisfaction, we encourage you to return your vehicle to our service provider tomorrow, so that we can ensure that the repairs done are to your liking.
We’re deeply disheartened by your replies. As a business, we’ve unsubscribed from traditional views. We’ve set aside race, religion or societal norms and we continue to treat all our family members as equals. We’re genuinely sorry if the work which was done by our service provider isn’t to your liking. As we’re dedicated to 100% customer satisfaction, we encourage you to return your vehicle to our service provider tomorrow, so that we can ensure that the repairs done are to your liking.
The Unlimited's reply15 Mar 2022, 15:27
Official
Hi Alfred,
We’re deeply disheartened by your replies. As a business, we’ve unsubscribed from traditional views. We’ve set aside race, religion or societal norms and we continue to treat all our family members as equals. We’re genuinely sorry if the work which was done by our service provider isn’t to your liking. As we’re dedicated to 100% customer satisfaction, we encourage you to return your vehicle to our service provider tomorrow, so that we can ensure that the repairs done are to your liking.
We’re deeply disheartened by your replies. As a business, we’ve unsubscribed from traditional views. We’ve set aside race, religion or societal norms and we continue to treat all our family members as equals. We’re genuinely sorry if the work which was done by our service provider isn’t to your liking. As we’re dedicated to 100% customer satisfaction, we encourage you to return your vehicle to our service provider tomorrow, so that we can ensure that the repairs done are to your liking.