No Client service from staff at The Unlimited

Scratch & dent policy thru The Unlimited is sub contracted tbru another company so Please know that if you ever want to put a claim in. They make your life impossible! Phone call after phone call because no one phones back to give the authorization numbers. When ypu call you have to go thru all the security questions more than 5! Theu transfer you to the next company "the authorisation side" and you have to go thru all the security questions again. Unacceptable!! I signed up with the unlimited not another company. Do your stuff in house and make sute your staff are trained to deal with clients that have been passed from one section to another section & 20mins later still has no answers. In tbe age were in Staff shod be trained and able to assist clients. They alwsys promise to get back to you. Never has this happened. Clients have to keep phoning & phoning! POOR to NO client service!