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MN
Machiel N

1 reviews | Active since Jun 2012

20 Sept 2017, 12:58

No claim payout

This company is quick to take your money, but pathetic to pay out a legitimate claim. I have been struggling for 2 months now. If anyone has a policy with them, cancel it and move to another insurer. These guys are not an honest company to deal with. If you try and get answers, they get more and more unfriendly, because they do not want to pay money out. Move to AIG, they have always treated me with respect.

0
Replies (3)
The Unlimited
The Unlimited's reply20 Sept 2017, 13:28
Official

Hi Machiel, we have clearly disappointed you and we need to sort this out as soon as possible. Please give us 24 hours to look into this for you and we will give you a call as soon as we have answers. Take care, The Unlimited

MN
Machiel N's update21 Sept 2017, 15:55
Reviewer Update
24 hours has come and gone, and I still received no feedback...... Clearly disappointing people is part of the deal.........
MN
Machiel N's update22 Sept 2017, 07:44
Reviewer Update
Update, after struggling for so long, The Unlimited eventually paid out my claim, to which I am thankful. A word of constructive criticism. Change you claim procedure so it can be done online. You are out of touch with what other companies are doing. Also get people that is more proactive in settling claims, it should not take 3 months... The customer representatives are also not always the friendliest especially when you are unhappy with the service......