Nightmare claiming process

Not holding to their promises!!!

I have a hospital protect plan. Submitted all relevant documentation on 4 August already and still nothing has been done. I get the run around. Every second day I receive emails requesting outstanding documentation even though everything was submitted. I tried sorting the issue with Charlene Pillay -since I could not come with numerous customer service agents-, who is the claims team leader, but still having issues. She was suppose to contact me with feedback but needles to say, I had to request again. From the 2 claims I submitted, only one has been approved for payment today, even though I was told it will take 5 days. My payment that has been approved is incorrect, according to the number of days I stayed in hospital. The Unlimited is only problems on problems!!! Either the staff is *********** or they are willingly unhelpful!!!