Never Take Insurance With The Unlimited

I sent an email on the 7/01/26 with pictures of the car rim dents attached on the body of an email with an iPhone and didn’t receive feedback. I called one week later 14/01/26 only to find my claim was not processed. They asked me to send another email with attachments on top of the email meaning I had to use outlook, after I sent still no feedback then had to call them 3 times. Today 21/01/26 they calling to say they declined my claim because they don’t fix rim that’s bending. I asked them to cancel my insurance and they dropped the phone while transferring me to a “cancellation specialist”. I’ve never heard of claim specialist! Don’t use this insurance!!! They should call the company The Limited