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noxeke N
1 reviews | Active since Sept 2016
14 Jun 2021, 15:19
My policy
Been struggling to get hold of them concerning my policy... They no longer debiting my account
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
14 Jun 2021, 16:08Hi Monde,
From the bottom of our hearts, we’d like to thank you for taking our call this afternoon. Please note that we’ve been making debits to your account every month since you joined us on the 01/01/2019. If your debit order doesn’t go through successfully, we’ll always send you an SMS to notify you that your debit order has failed. From July onwards, we’ll be debiting you on the 24th of every month as you've requested. Should you need anything else, please feel free call us or click the ‘chat with us’ button on our website.
The Unlimited's reply14 Jun 2021, 16:08
Official
Hi Monde,
From the bottom of our hearts, we’d like to thank you for taking our call this afternoon. Please note that we’ve been making debits to your account every month since you joined us on the 01/01/2019. If your debit order doesn’t go through successfully, we’ll always send you an SMS to notify you that your debit order has failed. From July onwards, we’ll be debiting you on the 24th of every month as you've requested. Should you need anything else, please feel free call us or click the ‘chat with us’ button on our website.
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noxeke N's updateReviewer Update
14 Jun 2021, 17:35Thax So much, but since i joined you my debit wasxon the 24th. This started in april
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noxeke N's update14 Jun 2021, 17:35
Reviewer Update
Thax So much, but since i joined you my debit wasxon the 24th. This started in april
The Unlimited's replyOfficial
14 Jun 2021, 19:22Hi Monde,
We are glad we could help you. Please remember that your debit order had failed for the 24th March 2021 and when we tracked your account again for the following month, we received your payment on the last day of the month. Because the collection was successful for April 2021 during those times, the system would then attempt to debit from your account every month end because your 24th was unsuccessful the last time we tried debiting during that date.
We are glad we could help you. Please remember that your debit order had failed for the 24th March 2021 and when we tracked your account again for the following month, we received your payment on the last day of the month. Because the collection was successful for April 2021 during those times, the system would then attempt to debit from your account every month end because your 24th was unsuccessful the last time we tried debiting during that date.
The Unlimited's reply14 Jun 2021, 19:22
Official
Hi Monde,
We are glad we could help you. Please remember that your debit order had failed for the 24th March 2021 and when we tracked your account again for the following month, we received your payment on the last day of the month. Because the collection was successful for April 2021 during those times, the system would then attempt to debit from your account every month end because your 24th was unsuccessful the last time we tried debiting during that date.
We are glad we could help you. Please remember that your debit order had failed for the 24th March 2021 and when we tracked your account again for the following month, we received your payment on the last day of the month. Because the collection was successful for April 2021 during those times, the system would then attempt to debit from your account every month end because your 24th was unsuccessful the last time we tried debiting during that date.