NM
Noluthando M
1 reviews | Active since Apr 2019
02 Apr 2019, 13:17
Mrs
This company has the worst customer service its been 3 weeks since i submitted a claim wich i was told would only take 48hrs to 72hrs for them to get back to me im still waiting for their call had to borrow money to bury my son but i have a funeral policy with them please people be advised to be careful which companies you do business with every time i call them im told my claim is still under assessment and i will be called i have never received a call from them im the one thats always having to call and find out what is happening they've had no sympathy towards even when knowing i have lost my 7year old son so guys please be careful.
Helpful (0)
Replies (4)0
Replies (4)
The Unlimited's replyOfficial
02 Apr 2019, 15:28Hi Noluthando M, We're sorry to hear about your son’s passing and understand how hard it is to lose a loved one. We’ve been trying to contact you and unfortunately, we’re unable to get through to you. Because you are a valued member of our family we would really like to help you. When you are available to talk, please pop us a message below and we will give you a call.
The Unlimited's reply02 Apr 2019, 15:28
Official
Hi Noluthando M, We're sorry to hear about your son’s passing and understand how hard it is to lose a loved one. We’ve been trying to contact you and unfortunately, we’re unable to get through to you. Because you are a valued member of our family we would really like to help you. When you are available to talk, please pop us a message below and we will give you a call.
NM
Noluthando M's updateReviewer Update
02 Apr 2019, 15:56When was this since my phone has never been off
And why is it that now you are so willing to help after i have called you guys countless times with you giving me one and the same responce of my claim being under assessment its 3weeks after i had to bury my son with the pressure of having to borrow money but here i was thinking me and my family were coverd and i wouldn't have such problems.i was told a payout would only take 48hrs to 72hrs here i am weeks later with the same excuse of my claim being under assessment.?
NM
Noluthando M's update02 Apr 2019, 15:56
Reviewer Update
When was this since my phone has never been off
And why is it that now you are so willing to help after i have called you guys countless times with you giving me one and the same responce of my claim being under assessment its 3weeks after i had to bury my son with the pressure of having to borrow money but here i was thinking me and my family were coverd and i wouldn't have such problems.i was told a payout would only take 48hrs to 72hrs here i am weeks later with the same excuse of my claim being under assessment.?
The Unlimited's replyOfficial
03 Apr 2019, 09:30Hi Noluthando M,
Thanks for taking our call. We are currently looking into this matter and we will provide you with feedback before close of business today.
Thanks for taking our call. We are currently looking into this matter and we will provide you with feedback before close of business today.
The Unlimited's reply03 Apr 2019, 09:30
Official
Hi Noluthando M,
Thanks for taking our call. We are currently looking into this matter and we will provide you with feedback before close of business today.
Thanks for taking our call. We are currently looking into this matter and we will provide you with feedback before close of business today.
The Unlimited's replyOfficial
03 Apr 2019, 11:19Hi Noluthando M, Thanks for taking our call and for giving us the opportunity to explain the outcome for your AcciCash Plus claim. The sales call has been emailed to you. If there’s anything else we can help you, please pop us a message below or give us a call on ***.
The Unlimited's reply03 Apr 2019, 11:19
Official
Hi Noluthando M, Thanks for taking our call and for giving us the opportunity to explain the outcome for your AcciCash Plus claim. The sales call has been emailed to you. If there’s anything else we can help you, please pop us a message below or give us a call on ***.