lM
lindy M
1 reviews | Active since Apr 2014
02 Mar 2021, 12:50
Mr Rl Mosayi
I am writing this report with a heavy heart. I am really not happy on how this company handles my aunts claim. She passed on 18 on Dec and was Buried on 26 Dec 2020. We put through her claim and nothing has been done since from there. We are been send from pillar to post instead of getting straight answers from the underwriter. I am really not happy with their service. FSCA and Ombudsman of short term insurance has to investigate this company. They are giving their clients a ****py service. My aunt is the policy holder who passed on. We havent received our money even today
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Replies (4)0
Replies (4)
The Unlimited's replyOfficial
02 Mar 2021, 18:43 Hi Lindy,
Please accept our sincerest condolences for the loss of your beloved aunt. Your family is in our thoughts and prayers. We understand that you're very unhappy with how we've handled your claim and we truly do apologise for our delay in providing you with feedback on it. As we informed you over the phone this afternoon, your claim is currently being assessed by our underwriters. We'll contact you again in 24-48 hours to provide you with feedback on the outcome.
Please accept our sincerest condolences for the loss of your beloved aunt. Your family is in our thoughts and prayers. We understand that you're very unhappy with how we've handled your claim and we truly do apologise for our delay in providing you with feedback on it. As we informed you over the phone this afternoon, your claim is currently being assessed by our underwriters. We'll contact you again in 24-48 hours to provide you with feedback on the outcome.
The Unlimited's reply02 Mar 2021, 18:43
Official
Hi Lindy,
Please accept our sincerest condolences for the loss of your beloved aunt. Your family is in our thoughts and prayers. We understand that you're very unhappy with how we've handled your claim and we truly do apologise for our delay in providing you with feedback on it. As we informed you over the phone this afternoon, your claim is currently being assessed by our underwriters. We'll contact you again in 24-48 hours to provide you with feedback on the outcome.
Please accept our sincerest condolences for the loss of your beloved aunt. Your family is in our thoughts and prayers. We understand that you're very unhappy with how we've handled your claim and we truly do apologise for our delay in providing you with feedback on it. As we informed you over the phone this afternoon, your claim is currently being assessed by our underwriters. We'll contact you again in 24-48 hours to provide you with feedback on the outcome.
lM
lindy M's updateReviewer Update
02 Mar 2021, 21:02The very same thing i have been complaining about,the poor service given to clients. Your dont even bother your self with just 1 courtesy call to update us how far you are with the claim. I have been working for Financial Service industry for years, i know the turnaround time of claims and processes and procedures to be followed. I am just ****ed on how *********** your staff is. They dont care about their clients and as it is i will be reporting this matter to the ombudsman. I am giving you guys up until thursday as i will be taking matter to the ombuds
lM
lindy M's update02 Mar 2021, 21:02
Reviewer Update
The very same thing i have been complaining about,the poor service given to clients. Your dont even bother your self with just 1 courtesy call to update us how far you are with the claim. I have been working for Financial Service industry for years, i know the turnaround time of claims and processes and procedures to be followed. I am just ****ed on how *********** your staff is. They dont care about their clients and as it is i will be reporting this matter to the ombudsman. I am giving you guys up until thursday as i will be taking matter to the ombuds
The Unlimited's replyOfficial
03 Mar 2021, 10:26 Hi Lindy,
You have every right to be upset. The poor service you've received from us is inexcusable. We'd like to sincerely apologise once again that yours has taken so long to reach a resolution. We'd like you to know that we're working around the clock to ensure that your claim is finalised. You'll definitely have feedback by close of business on Thursday.
You have every right to be upset. The poor service you've received from us is inexcusable. We'd like to sincerely apologise once again that yours has taken so long to reach a resolution. We'd like you to know that we're working around the clock to ensure that your claim is finalised. You'll definitely have feedback by close of business on Thursday.
The Unlimited's reply03 Mar 2021, 10:26
Official
Hi Lindy,
You have every right to be upset. The poor service you've received from us is inexcusable. We'd like to sincerely apologise once again that yours has taken so long to reach a resolution. We'd like you to know that we're working around the clock to ensure that your claim is finalised. You'll definitely have feedback by close of business on Thursday.
You have every right to be upset. The poor service you've received from us is inexcusable. We'd like to sincerely apologise once again that yours has taken so long to reach a resolution. We'd like you to know that we're working around the clock to ensure that your claim is finalised. You'll definitely have feedback by close of business on Thursday.
The Unlimited's replyOfficial
03 Mar 2021, 20:06 Hi Lindy,
Thank you so much for taking our call today and for giving us the opportunity to provide you with the details and full outcome of your claim. An letter of the outcome was forwarded to your email address. We trust that you received it.
Thank you so much for taking our call today and for giving us the opportunity to provide you with the details and full outcome of your claim. An letter of the outcome was forwarded to your email address. We trust that you received it.
The Unlimited's reply03 Mar 2021, 20:06
Official
Hi Lindy,
Thank you so much for taking our call today and for giving us the opportunity to provide you with the details and full outcome of your claim. An letter of the outcome was forwarded to your email address. We trust that you received it.
Thank you so much for taking our call today and for giving us the opportunity to provide you with the details and full outcome of your claim. An letter of the outcome was forwarded to your email address. We trust that you received it.