BN
Bongi N

1 reviews | Active since Jan 2013

17 Feb 2015, 11:43

More than outstanding service

Words cannot express the satisfaction that I have received from this gentleman, he really knows the true meaning of Treating customers Fairly. This is one of the reasons why I wouldn't stop paying this insurance I have with The Unlimited. Yesterday I fell inside the Gautrain bus and twisted my ankle, after my mom fetched me from the bus stop I called the call center and spoke to Andile Ndzitshe who kept me calm and assisted me efficiently. Mind you, this is not the first time I speak to Andile also in 2013 when my mom fell I spoke to him. He took me through the process and got me what I needed. After that he made follow ups to check if the ambulance did arrive or not. To put the cherry on top he called today to check if everything went well at the hospital...Wow! Andile Ndzitshe is a true ambassodor and I for see a great furture ahead for this ambassador. I pray that you are recognised for the effort you put in. Thank you over and over and over

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Replies (1)
The Unlimited
The Unlimited's reply10 Jun 2016, 07:07
Official

We posted a message in response to your compliment on the day you shared your feedback however it appears that with the site upgrade this post is not visible anymore and we really wanted to ensure that you knew we appreciate your sharing your experience with us as we take our commitment to customer service very seriously and care about how people are treated.

We sincerely thank you for the time that you have taken to let us know of your positive experience and if there is ever anything else that we can do to assist and support you, please do not hesitate to give us a call.

Take care, The Unlimited