TC
Tshepang C
1 reviews | Active since May 2021
10 May 2021, 14:42
Money *******
The unlimited have overcharged me and to confirm that they are ***** their offices always relocate and they are always closed these people couldn't tell the truth about the location to their direct office.They don't answer personal phone calls at all they took my money now they are nowhere to be found.********!
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Replies (3)TC
Tshepang C's updateReviewer Update
10 May 2021, 16:55There is no notification of the increase in the 7th December 2020 I got a thank you and for my payment for the policy.There is no warning of increase here .
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Tshepang C's update10 May 2021, 16:55
Reviewer Update
There is no notification of the increase in the 7th December 2020 I got a thank you and for my payment for the policy.There is no warning of increase here .
The Unlimited's replyOfficial
10 May 2021, 18:36 Hi Tshepang,
Thank you for sharing your feelings about our business. Please note that we’re a company that’s constantly evolving and expanding so naturally we grow out of our office spaces pretty quickly. We have sales offices nationwide and our customer care office is in Pinetown, Kwazulu-Natal. We’d never hide our location from you and you’re always welcome to contact our customer care whenever you need our help. Kindly note that we spoke to your daughter this afternoon and we informed her that we are currently running our annual Benefit & Price adjustments. As part of our ongoing commitment to offer the best value to our customers and to ensure that we maintain our high-quality product and service offering, it is essential that we look at ways to offer more value to our customers. This is why you saw a change to your premium. Our team is currently looking into all the communication that was sent to your mobile number in December 2020 regarding your price adjustment. We’ll revert back to you regarding this matter tomorrow morning.
Thank you for sharing your feelings about our business. Please note that we’re a company that’s constantly evolving and expanding so naturally we grow out of our office spaces pretty quickly. We have sales offices nationwide and our customer care office is in Pinetown, Kwazulu-Natal. We’d never hide our location from you and you’re always welcome to contact our customer care whenever you need our help. Kindly note that we spoke to your daughter this afternoon and we informed her that we are currently running our annual Benefit & Price adjustments. As part of our ongoing commitment to offer the best value to our customers and to ensure that we maintain our high-quality product and service offering, it is essential that we look at ways to offer more value to our customers. This is why you saw a change to your premium. Our team is currently looking into all the communication that was sent to your mobile number in December 2020 regarding your price adjustment. We’ll revert back to you regarding this matter tomorrow morning.
The Unlimited's reply10 May 2021, 18:36
Official
Hi Tshepang,
Thank you for sharing your feelings about our business. Please note that we’re a company that’s constantly evolving and expanding so naturally we grow out of our office spaces pretty quickly. We have sales offices nationwide and our customer care office is in Pinetown, Kwazulu-Natal. We’d never hide our location from you and you’re always welcome to contact our customer care whenever you need our help. Kindly note that we spoke to your daughter this afternoon and we informed her that we are currently running our annual Benefit & Price adjustments. As part of our ongoing commitment to offer the best value to our customers and to ensure that we maintain our high-quality product and service offering, it is essential that we look at ways to offer more value to our customers. This is why you saw a change to your premium. Our team is currently looking into all the communication that was sent to your mobile number in December 2020 regarding your price adjustment. We’ll revert back to you regarding this matter tomorrow morning.
Thank you for sharing your feelings about our business. Please note that we’re a company that’s constantly evolving and expanding so naturally we grow out of our office spaces pretty quickly. We have sales offices nationwide and our customer care office is in Pinetown, Kwazulu-Natal. We’d never hide our location from you and you’re always welcome to contact our customer care whenever you need our help. Kindly note that we spoke to your daughter this afternoon and we informed her that we are currently running our annual Benefit & Price adjustments. As part of our ongoing commitment to offer the best value to our customers and to ensure that we maintain our high-quality product and service offering, it is essential that we look at ways to offer more value to our customers. This is why you saw a change to your premium. Our team is currently looking into all the communication that was sent to your mobile number in December 2020 regarding your price adjustment. We’ll revert back to you regarding this matter tomorrow morning.
The Unlimited's replyOfficial
11 May 2021, 11:53 Hi Tshepang,
We trust that you’ve had a wonderful Tuesday morning so far. Due to you informing us that you didn’t receive any communication regarding your price adjustment, we’ve logged a refund of the premiums we collected from November 2020 to February 2021. We’ll provide you with feedback on this matter in 24-48 hours. Your patience will be greatly appreciated.
We trust that you’ve had a wonderful Tuesday morning so far. Due to you informing us that you didn’t receive any communication regarding your price adjustment, we’ve logged a refund of the premiums we collected from November 2020 to February 2021. We’ll provide you with feedback on this matter in 24-48 hours. Your patience will be greatly appreciated.
The Unlimited's reply11 May 2021, 11:53
Official
Hi Tshepang,
We trust that you’ve had a wonderful Tuesday morning so far. Due to you informing us that you didn’t receive any communication regarding your price adjustment, we’ve logged a refund of the premiums we collected from November 2020 to February 2021. We’ll provide you with feedback on this matter in 24-48 hours. Your patience will be greatly appreciated.
We trust that you’ve had a wonderful Tuesday morning so far. Due to you informing us that you didn’t receive any communication regarding your price adjustment, we’ve logged a refund of the premiums we collected from November 2020 to February 2021. We’ll provide you with feedback on this matter in 24-48 hours. Your patience will be greatly appreciated.