Misrepresentation of product and misleading of clients

The unlimited offers misrepresentation of products. My family was pitched a funeral cover and when it comes to the time of making a claim, it was then said to be a death claim, which required medical reports to which during the physical presentation of the product,no health questionnaire was done. It is very unfair that the sales reps go house to house to score a sale on a product that they know won't be beneficial to the client. The sales rep knew they were reaping off the client as one of the lives assured was a very sick person who couldn't walk or sit without pillow support. They insured a life they could see is that of a frail person. They didn't pay the claim and the sales person was not brought to book for ********** administration of the policy, as the policy holder is also chronically Ill