Misleading pre-existing damaage cover

Good day

I did not receive the policy documents as promised. However, I instead received the recording of the initial call that was used to sign me up (which is better because when my account was created it was all based on this call and not on the policy documents).

Having listened to the call I can now say with more confidence that I was ****med. In the call, I even asked the consultant whether or not I would be covered for all the pre-existing damages (scratches and dents) as long as I waited three months between the claims, and i got "yes" as an answer. This was misleading at best and plain lies at worst. I joined because of this reason only to be told later (after i had spent more than R6000 on premiums and having claimed once for about R2000) that the policy doesn't work like that.

Please stop misleading or lying to people and then blaming them for not reading the contract esp. when the account is created based on a call before the client even receives the policy documents. I'll have to join those who are busy raising such concerns to the Consumer Protection Act.

Please stop giving people false hope just because you want them to join the company. If i had the time//money/energy i should be suing based on the call. However, I appreciate this platform that allows me to, at the least, warn others.

I wish that the company would correct their ways and be fair unto potential customers or that, if not, many people get aware of this **** and leave the insurance.