PN
Phumlane N

1 reviews | Active since Sept 2017

08 Aug 2018, 19:10

Misleading funeral cover

My brother purchased a funeral policy cover over the phone (four years ago).His wife passed away few days ago (from a short illness) and he tried to claim from this company and was told that his funeral cover only covered for accidental death and thus his claim was denied. We tried to get the telephonic conservations of the agreement or the contract to no avail. People must be wary of this company....I will endeavour to pursue this case after the funeral of my brother's beloved wife (which is coming up this Saturday)

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Replies (3)
The Unlimited
The Unlimited's reply09 Aug 2018, 19:01
Official

Hi Phumlane,

We're very concerned to hear about the experience you've had with us. Please inbox us policyholder's contact details and we will give him a call tomorrow to assist him with this matter.

The Unlimited.

Shifiting your life, together.

The Unlimited
The Unlimited's reply13 Aug 2018, 15:12
Official

Hi Phumlane,

We’d really like to help however, we’re unable to get through to you. We’re still waiting for the policyholder's contact details. Please inbox us the contact details and we will give the policyholder a call to assist with the matter.

The Unlimited.

Shifting your life, together.

The Unlimited
The Unlimited's reply16 Aug 2018, 12:23
Official

Hi Phumlane,

Thanks for taking our call this morning and for giving us the opportunity to assist the policyholder. If there's anything we can do to help you, please pop us a message below or give us a call on ***.

The Unlimited.

Shifting your life, together.