Misleading clients on products sold

This company is a *****, whenever you call they say the call recording can be made upon request but just realised it’s all a lie. Took out a cover more than 6months ago with any claims on the 7th month I put in a claim then I’m told the will not cover since I’m servicing my own vehicle yet the question was asked upon the first contact. Now I phone everyday and being promised the recording will be sent before end of business that day but nothing. Promised to process my refunds but nothing promised to cancel my policy still nothing . Don’t anything to do with the unlimited