1 reviews | Active since Sept 2015
Misleading clients
Please note that the unlimited are misleading clients to sign up with them, I just canceled my policy with them last Friday due to the treatment I got after 4 years with them, I took a policy, which had a cash back after 4 years, a year before my fourth year the changed my policy which I had no option on the changes. Please note that these is my second review about them
Around 2015 I wrote a review about the company, where I was mislead. I had to cancel my 2015 policy because, I was told to add 10 members in my policy. I added my both parents and paid for few months before an agent called and told me that before my parents are not covered by the policy since they over age.
Now they had to take my cash back without opinion which I think it's unfair.
Thank you for writing to us. We're so sad to hear that we've disappointed you a number of times and you've had to use this platform to complain. As per the feedback that was provided to you upon assessing the calls that you had with our fellow employees, you were notified telephonically of the benefit change. The findings were also emailed to you as we don't want you to be under the impression that you were misled. We can't apologise enough for any misunderstandings that you may have had. Kindly note that we've sent you an SMS with the steps to follow in order to log a formal complaint should you wish to do so.
Thank you for writing to us. We're so sad to hear that we've disappointed you a number of times and you've had to use this platform to complain. As per the feedback that was provided to you upon assessing the calls that you had with our fellow employees, you were notified telephonically of the benefit change. The findings were also emailed to you as we don't want you to be under the impression that you were misled. We can't apologise enough for any misunderstandings that you may have had. Kindly note that we've sent you an SMS with the steps to follow in order to log a formal complaint should you wish to do so.