bM
bashir M

1 reviews | Active since Apr 2021

10 Apr 2021, 14:48

Misleading advertising

They think we are all stupid and fall for their misleading advertising. They claim to give you double your airtime purchase but they charge you almost 3 TIMES the call rate of other cell phone companies.

0
Replies (4)
The Unlimited
The Unlimited's reply10 Apr 2021, 20:24
Official
Hi Bashir, 
 
 
 

Thank you so much for taking the time to share your grievances with us. Please know that we're an honest business and we'd never falsely advertise our products. You receive double your Airtime and Data for free every time you top up via our App. Our App can be downloaded here: https://bit.ly/2Vbf41N. Kindly note that a member from our team will contact you on Monday morning to discuss our call rates and any other queries you might have regarding The Unlimited network. 
The Unlimited
The Unlimited's reply10 Apr 2021, 20:26
Official
 
Hi Bashir, 
 
 
 
Thank you so much for taking the time to share your grievances with us. Please know that we're an honest business and we'd never falsely advertise our products. You receive double your Airtime and Data for free every time you top up via our App. Our App can be downloaded here: https://bit.ly/2Vbf41N. Kindly note that a member from our team will contact you on Monday morning to discuss our call rates and any other queries you might have regarding The Unlimited network. 
The Unlimited
The Unlimited's reply12 Apr 2021, 16:45
Official
 
Hi Bashir,
 
 
 
 
Thank you so much for taking the time to discuss our call rates at length this afternoon. We've taken all your feedback and suggestions into consideration and we're currently engaging with our network partner Cell C on this matter. We'll provide you with feedback on our discussions by close of business tomorrow. 
The Unlimited
The Unlimited's reply14 Apr 2021, 17:50
Official
 
Hi Bashir, 
 
 
 
 
We're truly sorry for getting back to you a day later than promised. We hope that the feedback we provided you was sufficient and we eagerly await to hear from you regarding the research you'll be doing on your end. When you have some free time tomorrow, please pop us a message and we'll call you back to discuss any further queries you may have.