PL
Phila L

1 reviews | Active since Nov 2023

15 Nov 2023, 19:37

****mers in Red

Good Day, I would like to write this review that I received from legal team of unlimited I was very shocked to hear that when I want to claim for legal assistance they can't assist me but my money is being deducted every month by this company. I was told that my case refers to last year and that the company can't assist me because I'm only a member from this year which was shocking to me because I have been a member with this company from last year 2022. I was also surprised when I was told by the legal advisor Lwakho that they don't have anyone they can refer me to in my place of Residence which is in George when they sold me this policy no one has ever explained that if I'm at a certain area I won't be assisted and I told the legal advisor that I have consulted with an attorney of my choice can they please pay the attorney fees since they don't have someone to refer but his response was no I have to pay the fees myself. When they offered me the policy they told me that I get R40000 legal assistance so my question is the money I have been paying where is it going to and how is it possible that I can't be assisted as my matter is very urgent.

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Replies (2)
The Unlimited
The Unlimited's reply16 Nov 2023, 09:21
Official
Hi Phila.

Thank you for raising this matter with us and allowing us the opportunity to make it right for you. We're sorry for the experience you've just shared with us. You're part of our family and we'll ensure that we get this sorted for you.

We'll have one of our team members contact you shortly.


The Unlimited
The Unlimited's reply17 Nov 2023, 10:48
Official
 Hi Phila, 

Thanks for taking our call and for allowing us to share with you the findings for the sales call. As requested, your policy has been cancelled and confirmation has been SMSed to you.

 Please let us know if you have any other questions or if there’s anything else we can help you with.