LM
Lize M

1 reviews | Active since Jan 2021

26 Jan 2021, 17:17

Membership I never agreed on

They activated a membership without me signing or agreeing to it. I already have insurance, which I said over the phone. I'm a student and I cannot afford this. I never said I wanted insurance. I listened to what the lady had to say and gave her my details to get a quote I can forward to my father. But they went ahead and made me a member, which I now have to pay.

0
Replies (3)
The Unlimited
The Unlimited's reply27 Jan 2021, 10:41
Official
Hi Lize, 
 
 
Thank you for making us aware that a policy was created for you without your consent. Please know that we'd never want you to join our family or pay for a membership unwillingly. We tried to get in touch with you at 09:29AM this morning in order to assist you with this matter and unfortunately, we were unable to get through to you. Kindly let us know what time you'll be available to take our call today or you can contact us on ***. 
LM
Lize M's update27 Jan 2021, 11:23
Reviewer Update
Good day

I called and spoke to someone who could help me (all the staff are quite friendly). The membership is now cancelled.

Thank you for the help.

The Unlimited
The Unlimited's reply27 Jan 2021, 15:04
Official
Hi Lize, 
 
 
Thank you for letting us know that you got in touch with us. We're happy to hear that our team members treated you with the care you deserve. Should you wish to get in touch with us in the near future, please don't hesitate to give us a call on ***.