Membership Card not received since joining in 2016

Good day,

I joined the unlimited in 2015/16 and later cancelled my membership as I felt that the policy was not legit as I hadn't received my membership card for so long after joining etc.

I was then called by the sales agent a few months later, offering me the policy again. I agreed and took the policy once again for my partner and I. Til this day I haven't received my membership card. The last time I called, I even changed the address that they should deliver it to and Evelyn Henry told me that they would courier the card to me so that this time they would call me and tell me when they are here for delivery.

I called in today and a lady by the name of Lwazi told me that they posted my membership card to me (this is the same story I've heard for the last year). I understand that it takes two - four weeks for it to get delivered but now I am questioning whether this hospital and funeral plan is legit, I am questioning whether they do help on rainy days.

If I do not receive my card by the end of November, I will be cancelling and never joining the unlimited ever again, I will also discourage others to join.