Membership Cancellation

I wrote an email last week Friday still no response from your customer support [CC-***]

i want to cancel this policy can i be helped with that as when i signed up your product or service wasn't presented as the way it was not mentioned that its a insurance policy but rather a simcard with unlimited data for three months then if i used it i will start paying with some app benefits which the information provided to me had nothing to do with insurance and now i want to cancel the whole thing please help me with that and suddenly the de*****eck is approved with my bank where as i didn't approve it. Membership Number is: TU***-1

just cancel the whole thing i'm not even working