1 reviews | Active since Jul 2012
LIVING MY WORST NIGHTMARE WITH THE UNLIMITED.
Good Day
it is with great sadness & disappointment that i find myself having to lodge a complaint against The Unlimited as I had a funeral policy with them but are now refusing to pay out. I have recently logged a claim for my late uncle who passed away on the 11th of July, and only after submitting a claim on the 17th of July, I am receiving a call to be informed that the pay out from the policy will not be made.
When I ask how come, they stated that on the 14 of June 2021, they attempted to collect their premium from my bank but was unable to as my bank account had insufficient funds, I then referred them back to the contract I have in place with them that clearly stated that my premiums should only be collected on the 15th of every month as I get paid on that day, and I understand that if the 15th was on a Sunday or if it was a public holiday maybe the Unlimited would have sent me a text so i can make an arrangement to have funds there so the premium can be successfully collected but this was not even the case as the 15th was on a Tuesday & I do not understand what could have had them try and collect the premium a day before the agreed date. worse even, I was not even informed that there was an unpaid premium and even after that missed collection, I had money in my account for over 15 days and still no collection was attempted after that, as my bank statement shows.
I am really failing to understand how could this mistake and a poor reflection of which this early debit made on my account be my fault when the Unlimited is the one in the wrong for all this misunderstanding which they are now trying to shift to be my loss. Worse again, I have had to take out a loan & again borrow money from my employer just so that funeral can take place with the promise that I will pay back the money soon as The Unlimited pays but now I am hit with this when I didn’t even know that June premium was not paid & when I clearly stated that it be collected on the 15th of every month, not a day early or later…
I feel **** to, betrayed & undermined... that for past 4 years that I have been with The unlimited, this cheatation is what I am not subjected to...
Thank you so much for taking our call today. We'd like to extend our heartfelt sympathies for your uncle's passing. Always remember that the ones we love are never gone, they live within our hearts. We wish peace and comfort for you and your loved ones at this difficult time. We understand that you're not happy with the final outcome for your claim and we truly wish that it was an approved, paid claim. Kindly note that this claim was unsuccessful because it did not meet the T’s and C’s stipulated for your late uncle's cover. Each claim is evaluated independently, including our underwriters. We are more than happy to investigate further as you've requested, as soon as you forward us your bank statement. Please let us know once you've sent us this document so that we can look into this ASAP.
Thank you so much for taking our call today. We'd like to extend our heartfelt sympathies for your uncle's passing. Always remember that the ones we love are never gone, they live within our hearts. We wish peace and comfort for you and your loved ones at this difficult time. We understand that you're not happy with the final outcome for your claim and we truly wish that it was an approved, paid claim. Kindly note that this claim was unsuccessful because it did not meet the T’s and C’s stipulated for your late uncle's cover. Each claim is evaluated independently, including our underwriters. We are more than happy to investigate further as you've requested, as soon as you forward us your bank statement. Please let us know once you've sent us this document so that we can look into this ASAP.
Thank you so much for borrowing us a few minutes of your time today. We hope that you`re happy to hear that your claim has been approved and the funds should have reflected in your account by now. We`d like to thank you for patience and understanding throughout the claims process.
Thank you so much for borrowing us a few minutes of your time today. We hope that you`re happy to hear that your claim has been approved and the funds should have reflected in your account by now. We`d like to thank you for patience and understanding throughout the claims process.