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sam L
1 reviews | Active since Sept 2013
03 Oct 2022, 19:49
Level of audacity if clearly UNLIMITED
In September 2022 I complained that the unlimited debited me for 2 months even though I cancelled with them 2 months prior. I had to submit proof TO THEM that I was being debited by them (as apparently, they did not provide this to me) and after refunding me they have continued to debit me...but under a different name on my paycheck this time (how convenient). You are violating the POPI Act by *******LY debiting me. I have asked that you cancel my account with you people AND DELETE all of my details from your system. I AM not going to send you proof again as YOU need to investigate within your company WHY you are stil debiting me. This is UNACCEPTABLE!
Helpful (0)
Replies (6)0
Replies (6)
The Unlimited's replyOfficial
04 Oct 2022, 09:54Hi Sam,
Thank you for connecting with us. We’ve refunded for the debits that took place after July and are not picking up any recent debit orders on our end. However, we’d like to assist you further, please send us your payslip reflecting the debit orders in question and we’ll investigate accordingly. Our email address is ***. We apologize for any inconveniences this may have caused you.
The Unlimited's reply04 Oct 2022, 09:54
Official
Hi Sam,
Thank you for connecting with us. We’ve refunded for the debits that took place after July and are not picking up any recent debit orders on our end. However, we’d like to assist you further, please send us your payslip reflecting the debit orders in question and we’ll investigate accordingly. Our email address is ***. We apologize for any inconveniences this may have caused you.
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sam L's updateReviewer Update
04 Oct 2022, 10:08As I am well aware that you SOMEHOW can never pack up the payments you deduct from other people's accounts I have already emailed you to ***. Just a reminder that you are in violation of the Consumer Protection Act by retaining my information and *******ly billing me for something I requested to be cancelled on 15 July 2022 already. I don't want your apology as it is clear from the hellopeter complaints that this is your modus operandi. I want my money and once I have been paid my money I want my account with you to be terminated and my data DELETED from your system as per the POPI act.
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sam L's update04 Oct 2022, 10:08
Reviewer Update
As I am well aware that you SOMEHOW can never pack up the payments you deduct from other people's accounts I have already emailed you to ***. Just a reminder that you are in violation of the Consumer Protection Act by retaining my information and *******ly billing me for something I requested to be cancelled on 15 July 2022 already. I don't want your apology as it is clear from the hellopeter complaints that this is your modus operandi. I want my money and once I have been paid my money I want my account with you to be terminated and my data DELETED from your system as per the POPI act.
The Unlimited's replyOfficial
04 Oct 2022, 11:51Thank you for your message, Sam. We’ve responded to your email and requested a refund for your account. Once approved, you will be notified. We also sent a confirmation letter. Thanks again for letting us assist you.
The Unlimited's reply04 Oct 2022, 11:51
Official
Thank you for your message, Sam. We’ve responded to your email and requested a refund for your account. Once approved, you will be notified. We also sent a confirmation letter. Thanks again for letting us assist you.
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sam L's updateReviewer Update
06 Oct 2022, 08:50How much longer will it take to verify that you have *******ly debited me and to pay MY MONEY BACK!?!?!?!
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sam L's update06 Oct 2022, 08:50
Reviewer Update
How much longer will it take to verify that you have *******ly debited me and to pay MY MONEY BACK!?!?!?!
The Unlimited's replyOfficial
06 Oct 2022, 10:02Hi Sam,
We’ve sent you proof of payment via email. The funds will reflect in your bank account in the next 24-48 hours.
We’ve sent you proof of payment via email. The funds will reflect in your bank account in the next 24-48 hours.
The Unlimited's reply06 Oct 2022, 10:02
Official
Hi Sam,
We’ve sent you proof of payment via email. The funds will reflect in your bank account in the next 24-48 hours.
We’ve sent you proof of payment via email. The funds will reflect in your bank account in the next 24-48 hours.
sL
sam L's updateReviewer Update
08 Nov 2022, 09:25You have debited me AGAIN. Month 4 of ******* debiting. REFUND ME NOW!
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sam L's update08 Nov 2022, 09:25
Reviewer Update
You have debited me AGAIN. Month 4 of ******* debiting. REFUND ME NOW!