Lazy, ******** or *******?!

I don't know if ya'll are lazy, ******** or just ******* but you're absolutely DISGUSTING! Why are we as a family struggling to receive this policy payout??? It's been 23 months since I've made contact and almost 24 months - 2 years since my mom passed away and that for a R10 000??? You're company has repeatedly just displayed failure and incompetence, over and over again! Why should we drive 2 hours to your offices (as told by your agents)??? Non of the others, and my mom had many policies showed this lack of ethics. I've sent this documents probably 6 times ALREADY on several different platforms. What the actual ****??? Stop selling **** to people if you're just going to ignore families in the event of death. Urgh!!!