Just had enough of Auto Elite

I am so, so sick, of this company. i have submitted a claim for my cars rims to be repaired, with Auto Elite. The claim was approved on September the 19 2019. The rims have been repaired. i was informed last year December the 20th, that payment had been approved, and that it would be initiated in 4 days. To date, payment for these repairs, have not been received. Neither have i received any confirmation of payment. It has been 4 months now, my car has been standing on blocks, because i have no rims.

emails, are not answered, phone calls are either not answered, transferred to the wrong department, or ended.

I am now going to approach the ombudsman, regarding this insurance company. I have had enough, seriously, how can one company, have such terrible service.

If only everyone in the company, could be as helpful as Christine Maharaj, she should serve as an example, she has contacted me on a regular basis, assisting me, with the various procedures of my claim, i am extremely content, with the professional assistance she has delivered, but, i am afraid, she is working, for the wrong company.

I would definitely not recommend this company in any way whatsoever. Seriously, with all the complaints you receive, one would think, you would try to improve.