Jumping through hoops

Tried claiming for pothole damage to a tire, twice. First time I was told because it was the day the debit order was suppose to be processed they could not process my claim until it does. The previous 4 years I paid without fail was not considered. I abandoned the claim, should have canceled then already. Jump ahead a year or so, tried again, went through all the steps, visited TWT and they did a quote, measured the tread depth on all 4 tires with the proper tool and noted the make and model of each tire on the form acquired from Unlimited. All of a sudden now Unlimited wanted photos from me for all the tires and tread depths. I tried telling them their trusted agent at TWT did all that was required already. The call agent, Thando Monaheng even acknowledged that he spoke to the TWT person and that she confirmed everything on the form submitted, yet he refused to go forward without photos from me. Reading through the policy he could not point out where it says photos from me of all 4 tires were required. Just make you jump though hoops. Canceled my account for both vehicles on the spot, good riddance!