GN
Gysbert N

1 reviews | Active since Jul 2018

31 Aug 2018, 05:13

itc

I did not have money to pay there policy and could not pay it..according to there T's & C's if you don't pay you are not covered and if you pay then you are covered.

I had an issue with my one account and called the unlimited to change my account details and this was done correctly..which all of the above would be on recorded calls as this is the way you sign the contract.

First month after the change was done no debit went through and there was money in my account they never notified me via email about any of this.. debit date 1st of every month... then after a week they took money out my account so i reversed the debit then when i called them they said that my policy has been terminated..

so as i did a credit check i saw that my name is on itc because of this thing i called the above mentioned company and i was put through to one of the people in charge of this... this person was very rude and did not want to give me a moment to speak .. so he explained to me because of my doing of reversing the debit i automatically put my name myself on itc...

i can not do anything because of this situation .... the company should rectify there mistakes and stop blame shifting the client!

i need my name of itc and i did not put it there the unprofessional actions of there inability to notify the client via email and there rudeness regarding matters of the client should be taken into account.

i do not want any products from this company i just want my name of ITC

0
Replies (1)
The Unlimited
The Unlimited's reply31 Aug 2018, 12:42
Official

Hi Gysbert,

Thanks for your time on the phone this afternoon. As an authorized financial services provider, we are obligated to report to TransUnion so we can ensure all our customer's details are correct. We only have month to month memberships so customers do not owe us any premiums and because of this, we will not affect a credit scoring. We have also emailed you a letter confirming this. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.

The Unlimited.

Shifting your life, together.