NM
Nanase M
1 reviews | Active since Dec 2018
19 Aug 2020, 14:14
Insurance policy claim not paid
I am very dissatisfied with this company. My father past on on the 1st of August and I claimed on the 4th I have been calling them timeously and I am still waiting for them to help me. I am sad that the funeral passed and it's not like i owe the policy. When i insist to hold for the claims department i hold for more than an hour.
Helpful (0)
Replies (10)0
Replies (10)
The Unlimited's replyOfficial
19 Aug 2020, 20:28Hi Nanase
We're sorry to hear about your father’s passing, please accept our sincere condolences for your loss. We understand it’s not easy to lose a loved one. We would like the opportunity to investigate this matter. Our claims department will contact you tomorrow and assist you.
The Unlimited's reply19 Aug 2020, 20:28
Official
Hi Nanase
We're sorry to hear about your father’s passing, please accept our sincere condolences for your loss. We understand it’s not easy to lose a loved one. We would like the opportunity to investigate this matter. Our claims department will contact you tomorrow and assist you.
NM
Nanase M's updateReviewer Update
20 Aug 2020, 11:29Hi I am very upset with this company. This morning I got a call from their claim's department telling me they will be not paying the claim as I have missed 1 month of premium after so many years. It's fine they can do whatever they want. As of this month I will be cancelling my contract with them and I wish them all the success with my money they've stole and at the time I needed them they spit me out like an old gum.
NM
Nanase M's update20 Aug 2020, 11:29
Reviewer Update
Hi I am very upset with this company. This morning I got a call from their claim's department telling me they will be not paying the claim as I have missed 1 month of premium after so many years. It's fine they can do whatever they want. As of this month I will be cancelling my contract with them and I wish them all the success with my money they've stole and at the time I needed them they spit me out like an old gum.
The Unlimited's replyOfficial
20 Aug 2020, 12:38Hi Nanasa,
We're truly sorry to hear that you feel this way. Kindly note that our claims go through a thorough assessment process and unfortunately, if waiting periods are not met a claim is deemed unsuccessful. One of our team members will contact you today and assist you with your request.
The Unlimited's reply20 Aug 2020, 12:38
Official
Hi Nanasa,
We're truly sorry to hear that you feel this way. Kindly note that our claims go through a thorough assessment process and unfortunately, if waiting periods are not met a claim is deemed unsuccessful. One of our team members will contact you today and assist you with your request.
NM
Nanase M's updateReviewer Update
20 Aug 2020, 13:46What waiting period if the policy didn't lapse, If this is how you operate to grow your business good luck. All I know is I'm not the first and definitely not the last to be treated like this and I wish you reap what you saw.
NM
Nanase M's update20 Aug 2020, 13:46
Reviewer Update
What waiting period if the policy didn't lapse, If this is how you operate to grow your business good luck. All I know is I'm not the first and definitely not the last to be treated like this and I wish you reap what you saw.
The Unlimited's replyOfficial
20 Aug 2020, 16:04Hi Nanase,
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you're available to talk, please contact us on ***.
The Unlimited's reply20 Aug 2020, 16:04
Official
Hi Nanase,
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you're available to talk, please contact us on ***.
NM
Nanase M's updateReviewer Update
20 Aug 2020, 17:17Don't lie please. I have enough heart aches don't need another one.
NM
Nanase M's update20 Aug 2020, 17:17
Reviewer Update
Don't lie please. I have enough heart aches don't need another one.
The Unlimited's replyOfficial
20 Aug 2020, 18:30Hi Nanase
We're truly sorry to hear that you feel this way. We will contact you again tomorrow morning.
The Unlimited's reply20 Aug 2020, 18:30
Official
Hi Nanase
We're truly sorry to hear that you feel this way. We will contact you again tomorrow morning.
NM
Nanase M's updateReviewer Update
21 Aug 2020, 12:46Thank for cancelling this policy and thank you for *****ing my money for all those years without missing a month and only this year were it happed and you were so cruel to have that as a small print in your policy if YOU SKIP A MONTH YOU WONT BE PAID OUT. YOU ARE A CRUEL HORRIBLE COMPANY AND I HATE MYSELF FOR TAKING THIS POLICY.
NM
Nanase M's update21 Aug 2020, 12:46
Reviewer Update
Thank for cancelling this policy and thank you for *****ing my money for all those years without missing a month and only this year were it happed and you were so cruel to have that as a small print in your policy if YOU SKIP A MONTH YOU WONT BE PAID OUT. YOU ARE A CRUEL HORRIBLE COMPANY AND I HATE MYSELF FOR TAKING THIS POLICY.
The Unlimited's replyOfficial
21 Aug 2020, 16:39Hi Nanase,
We’re truly sorry to hear that you feel this way.
The Unlimited's reply21 Aug 2020, 16:39
Official
Hi Nanase,
We’re truly sorry to hear that you feel this way.
NM
Nanase M's updateReviewer Update
22 Aug 2020, 07:47I have reached out to the insurance ombudsman to further investigate this matter for me as I truly don't understand are you allowed to not pay if you skip one month how many and they make you have waiting period all over again. You are not sorry
NM
Nanase M's update22 Aug 2020, 07:47
Reviewer Update
I have reached out to the insurance ombudsman to further investigate this matter for me as I truly don't understand are you allowed to not pay if you skip one month how many and they make you have waiting period all over again. You are not sorry