Ge
Green elgreen.bester
1 reviews | Active since Jul 2025
16 Nov 2025, 21:23
Insurance Claim Dispute – Company Not Honoring Terms
I took out an insurance policy for scratches and dents on my car(s). When I made my first claim, I was told I could claim R8,000 per car. Later, when I insured two cars and submitted claims, the insurer changed their position and said only R2,000 per month, which is far below what I was told.
The insurer confirmed the original terms on a phone call, but refuses to provide a copy of the recording. Despite this, I am still paying premiums every month.
I am sharing this publicly to request that the insurer honor the confirmed terms of my policy and resolve this matter urgently. I have all my policy documents, claims, payments, and a detailed record of the call.
I hope other customers are aware of this and that the issue is addressed promptly
Helpful (0)
Replies (10)0
Replies (10)
The Unlimited's replyOfficial
17 Nov 2025, 08:07Hi Green,
We’re sorry for the confusion about your cover limits and the frustration it caused. We see that a claims specialist has helped you and that you've chosen to keep your policy active. A specialist will contact you for further assistance.
We’re sorry for the confusion about your cover limits and the frustration it caused. We see that a claims specialist has helped you and that you've chosen to keep your policy active. A specialist will contact you for further assistance.
The Unlimited's reply17 Nov 2025, 08:07
Official
Hi Green,
We’re sorry for the confusion about your cover limits and the frustration it caused. We see that a claims specialist has helped you and that you've chosen to keep your policy active. A specialist will contact you for further assistance.
We’re sorry for the confusion about your cover limits and the frustration it caused. We see that a claims specialist has helped you and that you've chosen to keep your policy active. A specialist will contact you for further assistance.
Ge
Green elgreen.bester's updateReviewer Update
20 Nov 2025, 12:14I have repeated the same request many times:
✔ Send me the documents and call recordings they keep referring to.
✔ Explain why I was told I could claim R8,000 per car on my first claim, but when I submitted two cars they suddenly changed the story.
✔ Explain why my emails are ignored and why I get empty promises every time I call.
Instead, the representative keeps trying to force me to either cancel the policy or accept a lower package, and still refuses to send the documents that I have been asking for since the beginning.
I still have not received any documents, any call recordings, or any proper explanation.
This is unacceptable, and I will continue updating this complaint until the company provides the information that I have legally requested.
✔ Send me the documents and call recordings they keep referring to.
✔ Explain why I was told I could claim R8,000 per car on my first claim, but when I submitted two cars they suddenly changed the story.
✔ Explain why my emails are ignored and why I get empty promises every time I call.
Instead, the representative keeps trying to force me to either cancel the policy or accept a lower package, and still refuses to send the documents that I have been asking for since the beginning.
I still have not received any documents, any call recordings, or any proper explanation.
This is unacceptable, and I will continue updating this complaint until the company provides the information that I have legally requested.
Ge
Green elgreen.bester's update20 Nov 2025, 12:14
Reviewer Update
I have repeated the same request many times:
✔ Send me the documents and call recordings they keep referring to.
✔ Explain why I was told I could claim R8,000 per car on my first claim, but when I submitted two cars they suddenly changed the story.
✔ Explain why my emails are ignored and why I get empty promises every time I call.
Instead, the representative keeps trying to force me to either cancel the policy or accept a lower package, and still refuses to send the documents that I have been asking for since the beginning.
I still have not received any documents, any call recordings, or any proper explanation.
This is unacceptable, and I will continue updating this complaint until the company provides the information that I have legally requested.
✔ Send me the documents and call recordings they keep referring to.
✔ Explain why I was told I could claim R8,000 per car on my first claim, but when I submitted two cars they suddenly changed the story.
✔ Explain why my emails are ignored and why I get empty promises every time I call.
Instead, the representative keeps trying to force me to either cancel the policy or accept a lower package, and still refuses to send the documents that I have been asking for since the beginning.
I still have not received any documents, any call recordings, or any proper explanation.
This is unacceptable, and I will continue updating this complaint until the company provides the information that I have legally requested.
Ge
Green elgreen.bester's updateReviewer Update
21 Nov 2025, 11:05Thank you for sending the policy document. However, I am still waiting for the phone recording and any response emails regarding my case. I have been requesting these from Andrew since September, and I still have not received anything from him.
Please confirm the status of my request and provide the call recording and written correspondence as soon as possible. I cannot move forward without the information I have been asking for repeatedly.
Please confirm the status of my request and provide the call recording and written correspondence as soon as possible. I cannot move forward without the information I have been asking for repeatedly.
Ge
Green elgreen.bester's update21 Nov 2025, 11:05
Reviewer Update
Thank you for sending the policy document. However, I am still waiting for the phone recording and any response emails regarding my case. I have been requesting these from Andrew since September, and I still have not received anything from him.
Please confirm the status of my request and provide the call recording and written correspondence as soon as possible. I cannot move forward without the information I have been asking for repeatedly.
Please confirm the status of my request and provide the call recording and written correspondence as soon as possible. I cannot move forward without the information I have been asking for repeatedly.
Ge
Green elgreen.bester's updateReviewer Update
25 Feb 2026, 12:44Good day
Can someone please contact me i like to close this chapter as for you not honor the contract and terms of conditions i am willing to take the deal pay back all my money and close the account. Because i cant continue pay and everytime you refuse my claim
Can someone please contact me i like to close this chapter as for you not honor the contract and terms of conditions i am willing to take the deal pay back all my money and close the account. Because i cant continue pay and everytime you refuse my claim
Ge
Green elgreen.bester's update25 Feb 2026, 12:44
Reviewer Update
Good day
Can someone please contact me i like to close this chapter as for you not honor the contract and terms of conditions i am willing to take the deal pay back all my money and close the account. Because i cant continue pay and everytime you refuse my claim
Can someone please contact me i like to close this chapter as for you not honor the contract and terms of conditions i am willing to take the deal pay back all my money and close the account. Because i cant continue pay and everytime you refuse my claim
The Unlimited's replyOfficial
25 Feb 2026, 12:53Hi Green,
We appreciate your feedback. We value the time you’ve spent with us. We hope to have the opportunity to serve you again in the future.
We’ve escalated your request, and one of our team members will reach out to you within 24–48 working hours.
We appreciate your feedback. We value the time you’ve spent with us. We hope to have the opportunity to serve you again in the future.
We’ve escalated your request, and one of our team members will reach out to you within 24–48 working hours.
The Unlimited's reply25 Feb 2026, 12:53
Official
Hi Green,
We appreciate your feedback. We value the time you’ve spent with us. We hope to have the opportunity to serve you again in the future.
We’ve escalated your request, and one of our team members will reach out to you within 24–48 working hours.
We appreciate your feedback. We value the time you’ve spent with us. We hope to have the opportunity to serve you again in the future.
We’ve escalated your request, and one of our team members will reach out to you within 24–48 working hours.
Ge
Green elgreen.bester's updateReviewer Update
25 Feb 2026, 19:54Thank you very much
I don't know why i must communicate with you through this app i have been sending emails to my case handler but no response
I don't know why i must communicate with you through this app i have been sending emails to my case handler but no response
Ge
Green elgreen.bester's update25 Feb 2026, 19:54
Reviewer Update
Thank you very much
I don't know why i must communicate with you through this app i have been sending emails to my case handler but no response
I don't know why i must communicate with you through this app i have been sending emails to my case handler but no response
Ge
Green elgreen.bester's updateReviewer Update
27 Feb 2026, 13:50Good day
I am just doing a follow-up still waiting for someone to call me
I am just doing a follow-up still waiting for someone to call me
Ge
Green elgreen.bester's update27 Feb 2026, 13:50
Reviewer Update
Good day
I am just doing a follow-up still waiting for someone to call me
I am just doing a follow-up still waiting for someone to call me
Ge
Green elgreen.bester's updateReviewer Update
27 Feb 2026, 15:18Thank you very much i will let you know if they do call me
Ge
Green elgreen.bester's update27 Feb 2026, 15:18
Reviewer Update
Thank you very much i will let you know if they do call me
Ge
Green elgreen.bester's updateReviewer Update
27 Feb 2026, 17:42The day is over no call and no response to email so sad
Ge
Green elgreen.bester's update27 Feb 2026, 17:42
Reviewer Update
The day is over no call and no response to email so sad
Ge
Green elgreen.bester's updateReviewer Update
02 Mar 2026, 13:04Hi please try ***
Or email me ***
Please
Thank you very much
Or email me ***
Please
Thank you very much
Ge
Green elgreen.bester's update02 Mar 2026, 13:04
Reviewer Update
Hi please try ***
Or email me ***
Please
Thank you very much
Or email me ***
Please
Thank you very much