lM
lee M

1 reviews | Active since Dec 2021

03 Dec 2021, 17:59

ins

iv been waiting for my policy to be cancelled since november CC-***. hope my account wont be debited coz will have a huge problem

0
Replies (10)
The Unlimited
The Unlimited's reply03 Dec 2021, 20:04
Official
Hi Lee,



We’re extremely sorry to learn that you haven’t heard back from us regarding your cancellation request. Kindly note that our office hours are 08:00AM-5:00PM on weekdays as well as 08:00AM- 1:00PM on Saturdays and public holidays. We'll touch base with you tomorrow morning so that we can assist you accordingly with your membership.

The Unlimited
The Unlimited's reply04 Dec 2021, 18:12
Official
Hi Lee,





Please accept our humble apologies for the late reply. We can confirm that your Family Connect 150 policy was cancelled earlier today. As your membership is no longer active, there'll be no further debits to your account. Even though your journey with us has ended, we wish you nothing but the best for the future.

lM
lee M's update13 Dec 2021, 19:51
Reviewer Update
you said my policy is cancelled .. but why are u guys trying to deduct on my account
lM
lee M's update14 Dec 2021, 16:57
Reviewer Update
please send my cancellaion letter as iv been waiting ...why are you guys saying the policy is cancelled while is not ...PLEASE CANCEL THAT POLICY AS IV SPOKEN TO ONE OF YOUR CONSULTED ...
The Unlimited
The Unlimited's reply14 Dec 2021, 19:54
Official
  Hi Lee,


Thank you for engaging with us again. We’d never provide false information and state that your cover has been cancelled whilst it’s not. Please note that we close at 5:00PM on weekdays. We’ll forward you the cancellation letter tomorrow morning. 

lM
lee M's update24 Dec 2021, 07:33
Reviewer Update
Please refund the money you deducted today on my account this policy is cancelled
lM
lee M's update28 Dec 2021, 12:09
Reviewer Update
Still waiting for my refund
The Unlimited
The Unlimited's reply28 Dec 2021, 12:49
Official
 Hi Lee,
Thank you for taking our call today and for giving us the opportunity to assist you. Please may you send us the details that we’ve requested so that we may investigate this matter. 
lM
lee M's update31 Dec 2021, 10:39
Reviewer Update
Good day
Did send the bank statement today
lM
lee M's update04 Jan 2022, 10:38
Reviewer Update
Thank you guys …received the refund today