****ing ****MERS 😡😡🤬🤬

These guys are a big ****ing ****.. I had the policy for nearly 9 years when they just about started and have never missed a single debit order over the years. Had little to NO communication back then. I decided to make an inquiry 2 years ago and due to death in the family, that was nowhere near important. I decided to Send pics and claim for the rims, keeping in mind they have record, pictures and everything of the car only to be told they cannot honour the claim as I have not gone ahead when it was approved back then explaining countless times there was a death in the family and the claim was not successful so what is the issue??

The claims department, Customer care have no clue on the policy as I have spoken to numerous people stating that it should not be an issue and this is all on record as calls are recorded, they explain that a claim can be made every 3 months so 9 years of paying for Jack ****.. I was called 17 July, replies take 2 weeks, i sent another email and was iusy responded to now since July 17 when i was promised a call back, still waiting on the call as they would look into the recordings of their agents advising me i may proceed with the CLAIM ..