DA
Dolly A
1 reviews | Active since Jul 2019
26 Feb 2021, 15:41
Incorrect debit order date
I'm still shocked of how poor the service is. I asked to change my debit date to the first of every month but I was shocked when I received an unpaid debit order last night on the 25/02/2021. And I was very clear with the lady I spoke to that I get paid on the 28th so I want my debit order to run on the 1st. I'm not happy at all. This is the worst experience I've ever had with a funeral cover.
Helpful (0)
Replies (1)0
Replies (1)
The Unlimited's replyOfficial
26 Feb 2021, 19:56 Hi Dolly,
Thank you for making us aware of how dissatisfied you are with our service. You’re a valued member of our family and we truly regret that we’ve let you down. Kindly note that we tried to get in touch with you via your cellphone at 5:00PM and unfortunately, we were unable to get through to you. Our office hours tomorrow are 8AM-1PM, please provide us with a convenient time so that we can give you a call to help you resolve this matter.
Thank you for making us aware of how dissatisfied you are with our service. You’re a valued member of our family and we truly regret that we’ve let you down. Kindly note that we tried to get in touch with you via your cellphone at 5:00PM and unfortunately, we were unable to get through to you. Our office hours tomorrow are 8AM-1PM, please provide us with a convenient time so that we can give you a call to help you resolve this matter.
The Unlimited's reply26 Feb 2021, 19:56
Official
Hi Dolly,
Thank you for making us aware of how dissatisfied you are with our service. You’re a valued member of our family and we truly regret that we’ve let you down. Kindly note that we tried to get in touch with you via your cellphone at 5:00PM and unfortunately, we were unable to get through to you. Our office hours tomorrow are 8AM-1PM, please provide us with a convenient time so that we can give you a call to help you resolve this matter.
Thank you for making us aware of how dissatisfied you are with our service. You’re a valued member of our family and we truly regret that we’ve let you down. Kindly note that we tried to get in touch with you via your cellphone at 5:00PM and unfortunately, we were unable to get through to you. Our office hours tomorrow are 8AM-1PM, please provide us with a convenient time so that we can give you a call to help you resolve this matter.