LM
Lerato M
1 reviews | Active since Dec 2020
30 Jan 2023, 05:58
*********** staff and no customer service
I fail to understand why this company when a person cancels with them they never cancel and when they see that you reversing the money they change it to a debi check that you didnt agree on...
The Unlimited are pathetic people that dont know how to assist customers...they dont have customer service and they never want to do what the customer says they want.
Cancelled this in in September already last year but they still deducting from account with who's consent.
*********** staff that just want to benefit from other people.
Helpful (0)
Replies (2)0
Replies (2)
The Unlimited's replyOfficial
30 Jan 2023, 11:20Hello Lerato,
Thank you for bringing this matter to our attention. We’re truly sorry for the trouble that you’ve experienced. Kindly note that on the 14/12/2022, an agent tried calling you to assist your request, however, the call wasn’t answered. On the 15/12/2022, we tried calling you again and you informed us that you were busy. You then requested that we provide you with our customer care number so that you can call us. Unfortunately, we haven’t heard from you since, hence, your policy remained active. One of our agents will give you a call shortly to assist you.
Thank you for bringing this matter to our attention. We’re truly sorry for the trouble that you’ve experienced. Kindly note that on the 14/12/2022, an agent tried calling you to assist your request, however, the call wasn’t answered. On the 15/12/2022, we tried calling you again and you informed us that you were busy. You then requested that we provide you with our customer care number so that you can call us. Unfortunately, we haven’t heard from you since, hence, your policy remained active. One of our agents will give you a call shortly to assist you.
The Unlimited's reply30 Jan 2023, 11:20
Official
Hello Lerato,
Thank you for bringing this matter to our attention. We’re truly sorry for the trouble that you’ve experienced. Kindly note that on the 14/12/2022, an agent tried calling you to assist your request, however, the call wasn’t answered. On the 15/12/2022, we tried calling you again and you informed us that you were busy. You then requested that we provide you with our customer care number so that you can call us. Unfortunately, we haven’t heard from you since, hence, your policy remained active. One of our agents will give you a call shortly to assist you.
Thank you for bringing this matter to our attention. We’re truly sorry for the trouble that you’ve experienced. Kindly note that on the 14/12/2022, an agent tried calling you to assist your request, however, the call wasn’t answered. On the 15/12/2022, we tried calling you again and you informed us that you were busy. You then requested that we provide you with our customer care number so that you can call us. Unfortunately, we haven’t heard from you since, hence, your policy remained active. One of our agents will give you a call shortly to assist you.
The Unlimited's replyOfficial
07 Feb 2023, 09:34Hey Lerato,
We trust that you're doing well. We're sorry for the delayed feedback. Kindly note that we tried calling you on the 30/01/2023, to assist you with this matter, however, the call wasn't answered. Due to this, your policy was cancelled accordingly.
We trust that you're doing well. We're sorry for the delayed feedback. Kindly note that we tried calling you on the 30/01/2023, to assist you with this matter, however, the call wasn't answered. Due to this, your policy was cancelled accordingly.
The Unlimited's reply07 Feb 2023, 09:34
Official
Hey Lerato,
We trust that you're doing well. We're sorry for the delayed feedback. Kindly note that we tried calling you on the 30/01/2023, to assist you with this matter, however, the call wasn't answered. Due to this, your policy was cancelled accordingly.
We trust that you're doing well. We're sorry for the delayed feedback. Kindly note that we tried calling you on the 30/01/2023, to assist you with this matter, however, the call wasn't answered. Due to this, your policy was cancelled accordingly.