1 reviews | Active since Dec 2017
*********** SERVICE-BAD SERVICE
I AM DISGUSTED BY THE SERVICE FROM THE UNLIMITED-https://theunlimited.co.za/help/claims/how-to-claim MY DAD PASSED AWAY ON THE 25TH OF JULY 2021, MY MUM AND I MADE A CLAIM ON THE 05/08/2021 AND SENT ALL THE REQUIRED DOCUMENTS. FROM THEN ON THEY WILL CALL ASKING FOR DOCUMENTS THAT HAVE BEEN SENT ALREADY. THEY CALLED MY MUM ADVISING THAT ONE DOCUMENT WAS OUTSTANDING AND IT WAS SENT, THEY CALLED AGAINN REQUESTING THE SAME DOCUMENTS SENT ARE OUTSTANDING SO EVERY DAY THEY ARE REQUESTING SAME DOCUMENTS SENT. I DONT UNDERSTAND HOW THEIR SYSTEM IS WORKING CALLING TO REQUEST THE SAME DOCUMENTS. TODAY MY MUM RECEIVED AN SMS REQUESTING A DOCUMENT SENT TO THEM ON THE 12/08/2021. IS IT THEM NOT WANTING TO PAY FOR THE FUNERAL COVER? WHY ARE THEY SO *********** AND WITH AN APPALLING SERVICE. WE ARE NOT SUPPOSE TO BE STRUGGLING BECAUSE WE HAVE BEEN CONSISTENT WITH PAYING THE MONTHLY PREMIUMS. NOW THEY SOULD LIKE ****S WHO DOESNT WANT TO DO WHAT THEY ARE SUPPOSE TO DO. THIS IS DRAIING EMOTIONALLY ESPECIALLY AFTER WHAT WE WENT THROUGH LOOSING OUR LOVED ONE. NXA THEY ARE VERY INSENSITIVE
Thank you for raising this matter with us. We'd like to extend our heartfelt sympathy for the passing of your father. It breaks our heart to hear that the service you've received from us has made you think we're a **** as we're not. We understand that during this time, the last thing you need is a stressful claims process and we're wholeheartedly sorry for this. Kindly note that a member from our team will give you a call today to assist you efficiently.
Thank you for raising this matter with us. We'd like to extend our heartfelt sympathy for the passing of your father. It breaks our heart to hear that the service you've received from us has made you think we're a **** as we're not. We understand that during this time, the last thing you need is a stressful claims process and we're wholeheartedly sorry for this. Kindly note that a member from our team will give you a call today to assist you efficiently.
Thank you for taking our call and for giving us the opportunity to assist you. Please send the documents that are still outstanding so that we can be able to finalise your claim as soon as possible. Should you need any help with obtaining them, please do let us know.
Thank you for taking our call and for giving us the opportunity to assist you. Please send the documents that are still outstanding so that we can be able to finalise your claim as soon as possible. Should you need any help with obtaining them, please do let us know.