1 reviews | Active since Jul 2016

28 Jul 2016, 11:58

Income Shield Policy

<p>On the 21st of July I called the contact centre to cancel my Income Shield Policy and the requested for confirmation of cancellation. Firstly I did not recieve this confirmation. Secondly, I then send an email via your website the very same day requesting for my policy to be re-instated and recieved no reply. I then emailed ********** and recieved a call from a consultant who had advised that they cannot reinstate my policy as it is obsolete. My question are;</p> <p>What happens to all the premiums I have paid for an obsolete policy?</p> <p>Why couldnt my policy be re-instated as it was not even 24hrs after cancellation ?</p> <p> </p> <p>I believe I should be refunded my premiums as well as the fact that there was no administration or no customer service from The Unlimited. I only paid my premiums and that was it. I recieved no communication, no emails, phone calls, sms's as other Insurance companies would do. </p> <p> </p> <p>Really dissapointed. </p>

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Replies (2)
The Unlimited
The Unlimited's reply28 Jul 2016, 12:57
Official

We always appreciate the feedback, the good, the bad and even the ugly.

After all, it gives us an opportunity to make this right! You can be sure that we will follow up on your complaint and get back to you within 24 hours.

Take care, The Unlimited

The Unlimited
The Unlimited's reply28 Jul 2016, 14:25
Official

We’re glad to have had the opportunity to chat with you and give you clarity.

We can confirm that your policy has been cancelled and that correspondence was emailed to you.

If there’s anything else we can help you with, please call us on ***.

Take care The Unlimited