SB
Suzaan B
1 reviews | Active since Sept 2022
15 Sept 2022, 17:22
Impossible to cancel, very bad service
My father took out a hospital plan with The Unlimited a few years ago. He added my mom and me and my siblings. We've never had to claim anything. Since March we've been trying to cancel our plan with no luck. Every month the amount still goes out my dad's account and every time we query it, they say there's another member that's the main member that needs to cancel. If it's so difficult to cancel, it must be a nightmare to claim anything! I would seriously advise you to seek a different service, these people are not honest.
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Replies (2)
The Unlimited's replyOfficial
15 Sept 2022, 19:21Hi Suzaan,
Thanks for connecting with us. We’re sad to hear about your decision to cancel your policy. We’d like to assure you that we do everything we can to ensure that the cancellation is a hassle-free process. We understand how frustrating it is to have to request something repeatedly and still not have it done. As such first thing tomorrow morning, a consultant will call you to assist you with your cancellation request.
Thanks for connecting with us. We’re sad to hear about your decision to cancel your policy. We’d like to assure you that we do everything we can to ensure that the cancellation is a hassle-free process. We understand how frustrating it is to have to request something repeatedly and still not have it done. As such first thing tomorrow morning, a consultant will call you to assist you with your cancellation request.
The Unlimited's reply15 Sept 2022, 19:21
Official
Hi Suzaan,
Thanks for connecting with us. We’re sad to hear about your decision to cancel your policy. We’d like to assure you that we do everything we can to ensure that the cancellation is a hassle-free process. We understand how frustrating it is to have to request something repeatedly and still not have it done. As such first thing tomorrow morning, a consultant will call you to assist you with your cancellation request.
Thanks for connecting with us. We’re sad to hear about your decision to cancel your policy. We’d like to assure you that we do everything we can to ensure that the cancellation is a hassle-free process. We understand how frustrating it is to have to request something repeatedly and still not have it done. As such first thing tomorrow morning, a consultant will call you to assist you with your cancellation request.
The Unlimited's replyOfficial
16 Sept 2022, 13:22Hi Suzaan,
Thank you for taking our call this morning and for allowing us the opportunity to assist you. We can confirm that your policy was cancelled successfully today. Should you require any further assistance, please don’t hesitate to pop us a message below.
Thank you for taking our call this morning and for allowing us the opportunity to assist you. We can confirm that your policy was cancelled successfully today. Should you require any further assistance, please don’t hesitate to pop us a message below.
The Unlimited's reply16 Sept 2022, 13:22
Official
Hi Suzaan,
Thank you for taking our call this morning and for allowing us the opportunity to assist you. We can confirm that your policy was cancelled successfully today. Should you require any further assistance, please don’t hesitate to pop us a message below.
Thank you for taking our call this morning and for allowing us the opportunity to assist you. We can confirm that your policy was cancelled successfully today. Should you require any further assistance, please don’t hesitate to pop us a message below.