SM
Sylvia M
1 reviews | Active since Oct 2021
03 Nov 2021, 14:15
Im still waiting for my claim money from the Unlimited its been 2 months now
I claimed for my cousin that passed away on 16 September 2021 was buried on 25 September 2021 never received a cent from them.I have been a member since 2017.They have not rep**** to my claim till now submitted everything to them
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Replies (6)0
Replies (6)
The Unlimited's replyOfficial
03 Nov 2021, 19:09Hi Sylvia,
Saying goodbye to someone we love is heartbreaking and we hope that you can find comfort in the memories that you shared with your beloved cousin. We'd like to sincerely apologise if our communication regarding your claim has been inefficient and of poor standard. We attempted to contact you this afternoon and unfortunately, we failed to reach you. When you’re available to talk between the hours of 08:00AM-5:00PM tomorrow, please pop us a reply and we’ll give you a call.
The Unlimited's reply03 Nov 2021, 19:09
Official
Hi Sylvia,
Saying goodbye to someone we love is heartbreaking and we hope that you can find comfort in the memories that you shared with your beloved cousin. We'd like to sincerely apologise if our communication regarding your claim has been inefficient and of poor standard. We attempted to contact you this afternoon and unfortunately, we failed to reach you. When you’re available to talk between the hours of 08:00AM-5:00PM tomorrow, please pop us a reply and we’ll give you a call.
SM
Sylvia M's updateReviewer Update
05 Nov 2021, 11:29Im still waiting from the unlimited to give me my money not stories about my claim.claim RDF 295661/1i want you guys to resolve this im tired of your stories.
SM
Sylvia M's update05 Nov 2021, 11:29
Reviewer Update
Im still waiting from the unlimited to give me my money not stories about my claim.claim RDF 295661/1i want you guys to resolve this im tired of your stories.
The Unlimited's replyOfficial
05 Nov 2021, 18:34Hi Sylvia,
Thank you for writing to us again. Our team attempted to contact you again this afternoon and unfortunately, you dropped the call on us. We’d really like a moment to chat to you, so that we can provide you with an update regarding your claim. Please may you tell us what time you’ll be available to take our call between the hours of 08:00AM-5:00PM on Monday.
The Unlimited's reply05 Nov 2021, 18:34
Official
Hi Sylvia,
Thank you for writing to us again. Our team attempted to contact you again this afternoon and unfortunately, you dropped the call on us. We’d really like a moment to chat to you, so that we can provide you with an update regarding your claim. Please may you tell us what time you’ll be available to take our call between the hours of 08:00AM-5:00PM on Monday.
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Sylvia M's updateReviewer Update
08 Nov 2021, 11:17Still waiting for my money now you are telling another 14 days I've waited for alomost 3 months for you guys its story after another i borrowed money to bury him i owe people money i have been with you guys since 2017 Why are you doing this to me
SM
Sylvia M's update08 Nov 2021, 11:17
Reviewer Update
Still waiting for my money now you are telling another 14 days I've waited for alomost 3 months for you guys its story after another i borrowed money to bury him i owe people money i have been with you guys since 2017 Why are you doing this to me
The Unlimited's replyOfficial
08 Nov 2021, 18:42Hi Sylvia,
We’re genuinely sorry to learn that the claims process has caused you so much emotional turmoil. Please note that your claim is currently resting with our assessors and it’s under final review. We understand that you’ve grown tired of waiting, however, we can assure you that we’re doing our utmost best to ensure that it's finalised with the 14-day period.
The Unlimited's reply08 Nov 2021, 18:42
Official
Hi Sylvia,
We’re genuinely sorry to learn that the claims process has caused you so much emotional turmoil. Please note that your claim is currently resting with our assessors and it’s under final review. We understand that you’ve grown tired of waiting, however, we can assure you that we’re doing our utmost best to ensure that it's finalised with the 14-day period.
The Unlimited's replyOfficial
09 Nov 2021, 11:31Hi Sylvia,
Thank you for your time on the phone today. We trust that you were relieved to receive the good news that your claim has been approved. It will be sent to our finance team tomorrow and the payment will thereafter be processed 24-48 working hours. Once again, we're genuinely sorry for the unpleasant claiming experience that you've had with us.
The Unlimited's reply09 Nov 2021, 11:31
Official
Hi Sylvia,
Thank you for your time on the phone today. We trust that you were relieved to receive the good news that your claim has been approved. It will be sent to our finance team tomorrow and the payment will thereafter be processed 24-48 working hours. Once again, we're genuinely sorry for the unpleasant claiming experience that you've had with us.