NM
Nontsikelelo M
1 reviews | Active since Sept 2022
29 Feb 2024, 14:14
I'm being ****med by The Unlimited
I'm livid just to say the list. Been going through my salary advice for December and just found out I'm being ****med by this company. I called them to out why they have been debiting my perusal, their rude consultant dropped the call on me because I told him I never took any policy with them and that I don't even know the people listed as my beneficiaries, he is adamant that I took the policy therefore cannot refund me. ****** ****mers
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The Unlimited's replyOfficial
29 Feb 2024, 16:03Hi Nontsikelelo.
We apologise for the unpleasant experience you had with us. We want to reassure you that we are an Authorised Financial Services Provider that's committed to delivering the best possible service to our customers.
We'll investigate how the policy was opened without your approval and provide you with feedback within the next 24 to 48 working hours. Additionally, we will review the call you had with one of our agents. This is definitely not how we treat our valued customers.
Thank you for bringing this to our attention, and we look forward to resolving this matter promptly for you.
We apologise for the unpleasant experience you had with us. We want to reassure you that we are an Authorised Financial Services Provider that's committed to delivering the best possible service to our customers.
We'll investigate how the policy was opened without your approval and provide you with feedback within the next 24 to 48 working hours. Additionally, we will review the call you had with one of our agents. This is definitely not how we treat our valued customers.
Thank you for bringing this to our attention, and we look forward to resolving this matter promptly for you.
The Unlimited's reply29 Feb 2024, 16:03
Official
Hi Nontsikelelo.
We apologise for the unpleasant experience you had with us. We want to reassure you that we are an Authorised Financial Services Provider that's committed to delivering the best possible service to our customers.
We'll investigate how the policy was opened without your approval and provide you with feedback within the next 24 to 48 working hours. Additionally, we will review the call you had with one of our agents. This is definitely not how we treat our valued customers.
Thank you for bringing this to our attention, and we look forward to resolving this matter promptly for you.
We apologise for the unpleasant experience you had with us. We want to reassure you that we are an Authorised Financial Services Provider that's committed to delivering the best possible service to our customers.
We'll investigate how the policy was opened without your approval and provide you with feedback within the next 24 to 48 working hours. Additionally, we will review the call you had with one of our agents. This is definitely not how we treat our valued customers.
Thank you for bringing this to our attention, and we look forward to resolving this matter promptly for you.