1 reviews | Active since May 2017
If I could rate u -*** stars I would
I am beyond ousted off..... how do u employ such *********** ppl at ur call centre's... the sales person calls us which my husband specifically states he's not interested as he's unemployed however the next month surprisingly a debit goes off his account.... he didn't even give any bank details they used it from a previous policy that he had with u..... passed beyond this returned another debit from his account as I just transfer enough for his debits.... so we sitting with a product we didn't agree on an amount that went out of our account that we cannot afford a debit for a another company that has returned and now also to top it off we have have a bad credit coz of this.... I called through to customer service and the 1 agent was more *********** than the other OMG if that was me my company would have fired me in a blink of an eye.... anyway I spoke to Sme/Sne on the 25.08.2021 @11:35 she wasn't able to assist me and transferred me to a Leeann kulese who had so much attitude I then asked for a manager and they were all apparently in a meeting conveniently..... she promised me a call back which I am not holding my breath I just need this darn policy canceled can some1 competent enough to deal with my query call me coz I am fed up....
Thank you for writing to us on your husband's behalf. We’re deeply sorry to learn that he is currently unemployed. We know that he is a capable and persevering person, so we’re confident that he’ll be successful regardless of his present circumstances. Kindly note that we’ve spoken to him at length this afternoon regarding this matter and the policy which was in his name has been cancelled. Please note that the calls which he had with our sales agent and our team member Leeann, will be investigated further and feedback will be provided to him within 5-7 working days. We wish to offer our humble apologies to your family for any disturbance this matter may have caused in your lives.
Thank you for writing to us on your husband's behalf. We’re deeply sorry to learn that he is currently unemployed. We know that he is a capable and persevering person, so we’re confident that he’ll be successful regardless of his present circumstances. Kindly note that we’ve spoken to him at length this afternoon regarding this matter and the policy which was in his name has been cancelled. Please note that the calls which he had with our sales agent and our team member Leeann, will be investigated further and feedback will be provided to him within 5-7 working days. We wish to offer our humble apologies to your family for any disturbance this matter may have caused in your lives.
Thank you for writing to us again. We totally understand that you love your husband and you were frustrated as you felt that our team member was unwilling to assist with this matter. Please note that we've just obtained a copy of the call you had with our co-worker Leeann and we'll have a listen to it. We'll present you with our findings during the course of the day tomorrow.
Thank you for writing to us again. We totally understand that you love your husband and you were frustrated as you felt that our team member was unwilling to assist with this matter. Please note that we've just obtained a copy of the call you had with our co-worker Leeann and we'll have a listen to it. We'll present you with our findings during the course of the day tomorrow.
We hope that you’ve had a great day so far. Kindly note that we’ve listened to the call which you and your husband had with our two customer care agents. We’ve noted that your husband granted us permission to engage with you regarding this matter, however, we believe that a break in communication might’ve occurred whilst your call was being transferred. This resulted in our co-worker being unable to assist you as we can’t deal with third parties unless authorised by the policyholder. We understand that you were promised a call back that very same day as she was experiencing an issue with her system during the time of the call. We’d like to sincerely apologise as she didn't take ownership in ensuring you were contacted again. Kindly note that this information has been shared with her team leader and corrective measures will be taken to ensure that this behavior is not repeated.
We hope that you’ve had a great day so far. Kindly note that we’ve listened to the call which you and your husband had with our two customer care agents. We’ve noted that your husband granted us permission to engage with you regarding this matter, however, we believe that a break in communication might’ve occurred whilst your call was being transferred. This resulted in our co-worker being unable to assist you as we can’t deal with third parties unless authorised by the policyholder. We understand that you were promised a call back that very same day as she was experiencing an issue with her system during the time of the call. We’d like to sincerely apologise as she didn't take ownership in ensuring you were contacted again. Kindly note that this information has been shared with her team leader and corrective measures will be taken to ensure that this behavior is not repeated.