I was not happy that it took so long to get to money to bury my sister

I was not happy that it took so long to get to money to bury my sister. My hope was with The Unlimited. But I was disappointed. The fact that they told me about Funeral Policy and Funeral Insurance, to me it didn't make sense hence I was not told about the difference when I was joining. So I'm very very much disappointed. I wouldn't recommend The Unlimited to anyone. I am not happy at all. I had to borrow money to bury my sister whereas I am paying The Unlimited every month. No one has ever explained to me that if something happens to anyone that I'm paying for the money will be paid after the funeral. With which money was I supposed to bury my sister. I'm very much disappointed at you The Unlimited.