1 reviews | Active since Aug 2011
I want my refund!!!
I had a bad experience with this company not once but twice, the sales guy promised me lots of things and specifically told him what I want this policy for and he said yes it will cover it and I signed up for it, but when it was time for me to claim it was rejected and told me that I’m only covered for R4000 which was not mentioned when I took out the policy then I told them to pay the R4000 I’ll pay the balance still they refused and I claimed for car valet and was told that I’m not covered for that but the sales guy told me I’m covered for it, there’s something ***** about the insurance all they care about is collecting premiums but when it’s time for them to Horner their end of the deal they come up with stories. I cancelled my policy and asked for refund because this is a misrepresentation from their side it’s been a month now telling me that they are still listening to the recording they will get back to me and according to FAIS act “records keeping”this process my take 7 days so this mean they are not compliant, I’m taking this matter further to ombudsman. I want my money back!!!!
Thank you for taking our call this afternoon and for giving us the opportunity to assist you. At The Unlimited, we value honesty and we ensure that our agents don't falsely sign up new memberships. We've listened to the call between you and our co-worker and we found that you were informed accordingly as to what you're covered for. We've made sure that we also send you the recording as we don't want you to feel that we're a dishonest company. As per our telephonic conversation, a member from our auto claims team will touch base with you today and assist you efficiently.
Thank you for taking our call this afternoon and for giving us the opportunity to assist you. At The Unlimited, we value honesty and we ensure that our agents don't falsely sign up new memberships. We've listened to the call between you and our co-worker and we found that you were informed accordingly as to what you're covered for. We've made sure that we also send you the recording as we don't want you to feel that we're a dishonest company. As per our telephonic conversation, a member from our auto claims team will touch base with you today and assist you efficiently.
Thank you for taking our call again today and for allowing us to assist you. Please note that your policy terms and conditions were resent to you today. We also sent you an SMS with a link to lodge a formal complaint should you wish to do so.
Thank you for taking our call again today and for allowing us to assist you. Please note that your policy terms and conditions were resent to you today. We also sent you an SMS with a link to lodge a formal complaint should you wish to do so.