1 reviews | Active since Mar 2011
I AM NOT SHANE
I keep receiving messages on a monthly basis - "Hi Shane, Your debit for Membership TU***-1 was unpaid this month and you are not covered. You have 15 days to get covered by making a payment to Account Name: The Unlimited Bank: ABSA Account Number: *** Branch: 632005 Ref: Your ID Number. Questions? Call *** The Unlimited. FSP 21473"
I have phoned them 4 times and asked them to remove my number from their system as I am NOT SHANE!!!!!! One guy insisted that he was unable to remove my number as this was the number given on the application, another lady said she'd remove it. It is annoying to receive messages at 04h11 for someone else's nonsense. I can't believe it is so difficult to resolve such a small issue.
Please help!!!!!!!
We’re sorry that your experience hasn't been a good one. Our team is here to help resolve this matter. Your phone number has been successfully removed from the policy, ensuring that you will no longer receive any SMS notifications regarding this particular policy.
We appreciate your valuable feedback. It is through insights provided by customers such as yourself that we're constantly driven to improve our services.
Take care.
We’re sorry that your experience hasn't been a good one. Our team is here to help resolve this matter. Your phone number has been successfully removed from the policy, ensuring that you will no longer receive any SMS notifications regarding this particular policy.
We appreciate your valuable feedback. It is through insights provided by customers such as yourself that we're constantly driven to improve our services.
Take care.