I am dissappointed with the level of serviced I received from The Unlimited.

Dear The Unlimited

I would like to know about your turn around time on your scratch and dent claim.

I am dissappointed with the service I received. It did not meet the quality I was promised. I lodged a claim on the 17 September 2024 via an app. I received an email on the following day that was asking what can they assist me with? I responded to that claim upto the stage where they requested for all the documents which I produced, emailed them.

I have been making follow ups via emails and calls where I was asked to hold the line while they were transferring the call which I waited for 9 minutes and there was no answer. Today I decided to make another follow up and was informed they are still checking with their head office.

It has been 4 weeks of waiting, no one is updating me with anything. Is this the company am expected to continue be working with after this? Is this the company am expected to referre to my friends,family and colleagues?