NM
Nolo M
1 reviews | Active since Nov 2022
09 Nov 2022, 23:00
Hospital day to day cover
My husband was involved in a shooting last month that resulted in him being hospitalized. We called you guys and we were given claim forms. We have submitted everything that was requested including the File we had to pay for from the Hospital. We are still waiting for a reimbur*****t for the R425 we paid in order to get the file from the Hospital as we were told we will receive it within 7 days.
We also don't know whats happening with the claim as no one is communicating with us on what's happening. I can feel a disappointment coming already. Is this how you guys treat your clients? I am asking myself what would have happened had my husband been dead with the run around you are giving us.
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Replies (2)
The Unlimited's replyOfficial
10 Nov 2022, 12:15Hi Nolo,
Thank you for sharing your experience with us. It must have been hard for you to live through such a traumatic experience, so we genuinely hope that your husband is recovering well. We wish to offer our sincere apologies as we can tell that our claims process hasn't made this time any easier for you. As our team member informed you this morning, we’re currently assessing your claim and we're looking into your reimbur*****t. You can expect an update in 24-48 hours.
The Unlimited's reply10 Nov 2022, 12:15
Official
Hi Nolo,
Thank you for sharing your experience with us. It must have been hard for you to live through such a traumatic experience, so we genuinely hope that your husband is recovering well. We wish to offer our sincere apologies as we can tell that our claims process hasn't made this time any easier for you. As our team member informed you this morning, we’re currently assessing your claim and we're looking into your reimbur*****t. You can expect an update in 24-48 hours.
The Unlimited's replyOfficial
14 Nov 2022, 10:40Hi Nolo,
We're genuinely sorry for the late update. We see that our consultant contacted you on Friday to confirm that your claim has been authorised and the funds should've reflected in your account by now. Once again, thank you for the feedback regarding our processes as this will help us improve our services.
We're genuinely sorry for the late update. We see that our consultant contacted you on Friday to confirm that your claim has been authorised and the funds should've reflected in your account by now. Once again, thank you for the feedback regarding our processes as this will help us improve our services.
The Unlimited's reply14 Nov 2022, 10:40
Official
Hi Nolo,
We're genuinely sorry for the late update. We see that our consultant contacted you on Friday to confirm that your claim has been authorised and the funds should've reflected in your account by now. Once again, thank you for the feedback regarding our processes as this will help us improve our services.
We're genuinely sorry for the late update. We see that our consultant contacted you on Friday to confirm that your claim has been authorised and the funds should've reflected in your account by now. Once again, thank you for the feedback regarding our processes as this will help us improve our services.